At HelloFresh, we offer a flexible subscription service. This gives you a rolling food box subscription with no minimum term and flexible delivery options. For example, if you have a busy week coming up, you may choose to skip your food box delivery. You’re in charge; simply tell us what you want and when you want it, and we’ll take care of the rest.

Tell us the most convenient date for you, and we’ll deliver your meal box then. Our standard delivery slot is between 8am and 7pm, although for an additional charge you can choose an 8am to 12pm slot. Later delivery slots are also available between 5pm and 9pm in London.

We offer three main food delivery plans; Classic, Family and Rapid. The Classic box gives you a choice of 3, 4 or 5 delicious recipes for 2 people, and 3 or 4 recipes for 2, 3 or 4 people. You can select your meals from a choice of 18 recipes. The Family box contains all you need to make 3, 4 or 5 meals per week, for either 2 adults and 3 younger children or 2 adults and 2 older children. The Rapid box contains 3 or 4 recipes for 2, 3 or 4 people and 5 recipes for 2 people. The meals are designed to be cooked quickly, with four recipes taking just 20 minutes to make.

In the ‘My Account’ area of the website, you can tell us your safe place. If you’re ever not home when your delivery arrives, our couriers will leave your food box in your safe place for you.

We’ve tailored our boxes to keep the ingredients fresh for as long as possible, including special insulation and ice packs. This should keep your food box fresh, but make sure to refrigerate the food as soon as you’re home.

When you log into your account, you’ll be given the option to skip a delivery. Just click ‘skip week’ and we’ll take care of the rest.