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Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.

How to sign up

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How to manage your orders

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Can I add meal preferences to my account?

Yes, you can select from the following preferences:

  • Meat & Veggies
  • Chef's Choice (our top meals of the week)
  • Family Friendly
  • Vegetarian
  • Fish Free
  • Calorie Smart (nutritionally balanced and under 650 calories)
  • Pork Free
  • Quick Cook (ready from start to finish in 20 minutes)
  • Protein Rich
  • Carb Smart
  • Pescatarian


If you apply a preference to your account, you can still view the full menu and swap your meals.


Use the button below, then select 'manage' to add a meal preference to your subscription, or to update your preference.

HF-FAQ-CTA-Preference

Remember to make any changes to your order by the deadline, which is 11:59 PM five days prior to your delivery.

Where can I view credit on my account and how do I use it?

Click on the button below to check if you have any credit on your HelloFresh account:

HF-FAQ-CTA-Credit

Credit will always apply against your next full price order if it's added to your account before the deadline, which is 11:59 PM five days prior to your delivery.

Amazon: How can I redeem the free shipping offer from HelloFresh with my Amazon Prime account?
  1. Click on ""Activate free HelloFresh shipping offer"" on this page.
  2. Agree to share your Prime membership status with HelloFresh.
  3. You will be redirected to the HelloFresh website to create an account and subscribe.
  4. Agree to the terms and conditions to connect your Prime and HelloFresh accounts.
  5. Start enjoying the free shipping offer from HelloFresh, free for 12 months.

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