Skip to main content

Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.

How to sign up

This video is hosted on YouTube and requires marketing cookies to be enabled to play.
Press 'Play' to open the cookie settings and accept them or watch it directly on YouTube
here.

How to manage your orders

This video is hosted on YouTube and requires marketing cookies to be enabled to play.
Press 'Play' to open the cookie settings and accept them or watch it directly on YouTube
here.

Results are

How do HelloFresh hold my data?

To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.

In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.

If you would prefer we did not have this information, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

My Deliveries

About HelloFresh

Editing & Managing my Account

Partnerships

Vouchers & Gift Cards

Recipes & Ingredients

Payments

Couldn't find the information you were looking for? Contact Us