Click on the link below to redeem your gift card:

Add in your gift code under 'Redeem your Gift Card' and then follow the steps. We do ask you for your card details, but this is just for authorisation, we will not take a payment. Alternatively, if you have any questions related specifically to our gift cards click here and scroll down to view our FAQs on purchasing and redeeming a HelloFresh gift card.

Make sure you select your recipes and make any changes by the deadline, which is 11:59 PM five days prior to your delivery.

At HelloFresh we're committed to reducing our packaging. To provide fresh, high quality ingredients we do need to ensure some items are packaged, however, we have a packaging reduction programme in place and since 2017 we've reduced the packaging in the boxes by 20%.

This includes removing all black plastic, replacing trays with skin packs and we work with industry bodies like WRAP to explore ways that we can take advantage of innovations in packaging.

Click here for more information.

We are aware of fraudulent websites and emails that look very similar to HelloFresh or carry our branding. In the UK, HelloFresh operates solely through the web domain, HelloFresh.co.uk. For all other official domains operating under the HelloFresh brand name, please visit our global website here. We urge customers to keep their details safe and remember we will never email you to ask you for your personal details, financial or otherwise.

If you think you might have been targeted by fraud or a scam regarding HelloFresh please contact our customer service team anytime using our contact page.

To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.

In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.

If you would prefer we did not have this information, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

You have activated your free shipping offer and it is visible in your HelloFresh wallet but you have been charged a shipping fee, this may be down to one of the below:

1. You have selected a premium delivery fee, the Amazon Prime free shipping discount is only applicable to the standard delivery fee.

2. You may be based in a delivery area that incurs an extra delivery fee. E.G Jersey, Guernsey, Isle of Man and the Scottish Highlands. The free shipping offer will apply to your standard delivery fee however, you will be charged for the premium delivery surcharge.

3. The free shipping did not apply to your most recent order because it was already past the deadline for making changes (11:59 PM, 5 days before your next delivery). The free shipping discount will apply to your following order, so please check next weeks order to see if the discount has been applied.

Click the button below and follow the steps to order a gift card:

Once there, follow the steps to order a gift card. Alternatively, if you have any questions related specifically to our gift cards click the button above and scroll down to view our FAQs on purchasing and redeeming a HelloFresh gift card.