Yes, you're in complete control of the number of meals you will receive each week. We currently cater for 2, 3 or 4 people per week and you can select up to 10 meals from each week's menu. Click on the icon below to edit your box size:

Don't forget to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.

We’re sorry but this offer is not available for customers living in Ireland. This offer is currently only for customers living in the United Kingdom (except Highlands and Islands of Scotland). This offer is valid for customers in mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm) and Northern Ireland. Here is the list of postcodes in UK HelloFresh does not deliver to:

• AB30, AB33-AB38, AB41-AB45, AB51-AB56
• FK17-FK21
• G83
• GY1 3 (Herm)
• GY9 - GY10 (Alderney & Sark)
• HS1-HS9
• IV1-IV9, IV10-IV19, IV20-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63
• KA27, KA28
• KW1-KW14
• PA20-PA38, PA41-PA49, PA60-PA80
• PH15-PH26, PH30-PH44, PH49-PH50
• TR21-TR25
• ZE1-ZE3

Right now, we deliver to mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm), Northern Ireland and some areas of the Scottish Highlands.

If we don’t deliver to you yet, check back for future updates as we're always looking to improve and hope we can get our boxes out to you soon.

Below is a list of postcodes we don’t currently deliver to:

• BN95
• GY1 3 (Herm)
• GY9 - GY10 (Alderney & Sark)
• HS1 - HS9
• KA28
• KW15 - KW17
• PA20, PA34, PA41 - PA49, PA60 - PA78, PA80
• PH41 - PH44, PH49
• TR21 - TR25
• ZE1 - ZE3

Yes, you can skip deliveries up to four weeks at a time. Click on the button below, use the arrows to navigate to the week you want to skip and select 'Edit delivery':

Remember to update your account by the deadline, which is 11:59 PM five days prior to your delivery.

Changed your mind? You can also unskip a delivery by following the same steps above, as long as you do so by the deadline.

We're sorry, after the deadline has passed we're unable to cancel or change your order. This deadline is in place to ensure HelloFresh is responsible from a food waste and sourcing perspective.

If you're not able to use the box we'd encourage you to gift it to a friend or family member.

Click on the button below to change your delivery day or time:

Remember to make any changes to your account by the deadline, which is 11:59 PM five days prior to your delivery.

To update your delivery address, including your delivery instructions, click the button below and log in:

Remember to make any changes to your account by the deadline, which is 11:59 PM five days prior to your delivery.

For most of our delivery slots, we operate a leave safe policy which means our delivery drivers will follow the delivery instructions that you have specified. All of our boxes contain insulation and ice packs to keep your ingredients fresh, just make sure you pop the ingredients in the fridge as soon as you can.

If you'd like to update your delivery instructions, please click on the button below, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.

Top tips for your delivery instructions:

1. Phone numbers are not an effective delivery instruction as not all of our drivers carry mobile phones and we cannot guarantee the driver will call you.
2. The drop zone must be accessible (no code required) and free from animals and obstructions.
3. The driver can use their discretion to leave your box in a place they deem to be safe if your delivery instructions are not adequate.
   

All customers are charged a standard delivery fee. You may then see an additonal charge depending on where you live and the time slot you have chosen.

If you are based in Northen Ireland, the Scottish Highlands, Jersey, Guernsey or the Isle of Man you will be charged an addtional fee on top the the standard delivery charge.

Some mainland UK customers also have the option to select a more convenient morning or evening delivery slot for an extra fee.

We are aware of fraudulent websites and emails that look very similar to HelloFresh or carry our branding. In the UK, HelloFresh operates solely through the web domain, HelloFresh.co.uk. For all other official domains operating under the HelloFresh brand name, please visit our global website here. We urge customers to keep their details safe and remember we will never email you to ask you for your personal details, financial or otherwise.

If you think you might have been targeted by fraud or a scam regarding HelloFresh please contact our customer service team anytime using our contact page.

Click on the button below to view your menu, where you can select your recipes up to four weeks in advance. Use the - and + icons to remove or add meals, and don't forget to save your selections.

Remember to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

If something has gone wrong with your deliveries, please chat with us.

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Yes, you can select from the following preferences:

• Meat & Veggies
• Chef's Choice (our top meals of the week)
• Family Friendly
• Vegetarian
• Fish Free
• Calorie Smart (nutritionally balanced and under 650 calories)
• Pork Free
• Quick Cook (ready from start to finish in 20 minutes)
• Protein Rich
• Carb Smart
• Pescatarian

If you apply a preference to your account, you can still view the full menu and swap your meals.

Use the button below, then select 'manage' to add a meal preference to your subscription, or to update your preference.

Remember to make any changes to your order by the deadline, which is 11:59 PM five days prior to your delivery.

To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.

In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.

If you would prefer we did not have this information, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

You have activated your free shipping offer and it is visible in your HelloFresh wallet but you have been charged a shipping fee, this may be down to one of the below:

1. You have selected a premium delivery fee, the Amazon Prime free shipping discount is only applicable to the standard delivery fee.

2. You may be based in a delivery area that incurs an extra delivery fee. E.G Jersey, Guernsey, Isle of Man and the Scottish Highlands. The free shipping offer will apply to your standard delivery fee however, you will be charged for the premium delivery surcharge.

3. The free shipping did not apply to your most recent order because it was already past the deadline for making changes (11:59 PM, 5 days before your next delivery). The free shipping discount will apply to your following order, so please check next weeks order to see if the discount has been applied.

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

If something has gone wrong with your deliveries, please chat with us.

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Please note, if you are using the app you will be taken to our website and may need to log in again. Please chat with us if you are unable to do so.

We offer two referral schemes for new customers to use towards their first HelloFresh box.

From time to time, you'll have the opportunity to give a free HelloFresh box to a friend or family member and you'll always have the option to send them a discount voucher. If they use your discount voucher, you will get rewarded with some HelloFresh credit, it's a win-win.

Don't forget, we are a weekly subscription service, so when your friends and family redeem their voucher, they will continue recieving weekly deliveries after their first free or discounted box, unless they skip or cancel their subscription before the deadline, which is 11:59 PM five days prior to their delivery.

Responsible ingredient sourcing means getting to know our suppliers far beyond the specifications we can read on a label. We aim to get as close to the source of our supply as possible, to ensure freshness whilst minimising extra food miles, warehousing and food waste in the supply chain.

You can find out more about all our wonderful suppliers on our website, through ‘Our Suppliers’ page or contact us for specific enquiries. For all other branded products, please contact the manufacturer.