Skip to main content

Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.

How to sign up

This video is hosted on YouTube and requires marketing cookies to be enabled to play.
Press 'Play' to open the cookie settings and accept them or watch it directly on YouTube
here.

How to manage your orders

This video is hosted on YouTube and requires marketing cookies to be enabled to play.
Press 'Play' to open the cookie settings and accept them or watch it directly on YouTube
here.

Results are

How to cancel your subscription

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

HF-FAQ-CTA-Cancel

If something has gone wrong with your deliveries, please chat with us.

HF-FAQ-CTA-ChatWithUs

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

How can I reactivate my subscription?

We'd love to have you back! Click on the button below to reactivate your subscription. Please check all your details are correct and don't forget that all changes must be made by the deadline, which is 11:59 PM five days prior to your delivery.

HF-FAQ-CTA-Reactivate

Amazon: How do I cancel my HelloFresh subscription?

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

HF-FAQ-CTA-Cancel

If something has gone wrong with your deliveries, please chat with us.

HF-FAQ-CTA-ChatWithUs

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Please note, if you are using the app you will be taken to our website and may need to log in again. Please chat with us if you are unable to do so.

Can I send vouchers to my friends and family?

We offer two referral schemes for new customers to use towards their first HelloFresh box.

From time to time, you'll have the opportunity to give a free HelloFresh box to a friend or family member and you'll always have the option to send them a discount voucher. If they use your discount voucher, you will get rewarded with some HelloFresh credit, it's a win-win.

HF-FAQ-CTA-ShareHF

Don't forget, we are a weekly subscription service, so when your friends and family redeem their voucher, they will continue recieving weekly deliveries after their first free or discounted box, unless they skip or cancel their subscription before the deadline, which is 11:59 PM five days prior to their delivery.

Can I view the menu before I've signed up?

Yes! Our next four week's menus are available on our website, regardless of whether you have a subscription with us or not. Click on the button below to view the upcoming menus:

HF-FAQ-CTA-Menu

Already signed up and decided you'd prefer to try a different menu instead? Chat with us and we'll be able to change the date of your first delivery to the week of your preferred menu.

HF-FAQ-CTA-ChatWithUs

Please note, we will only be able to change the date of your first delivery if you request this change before the deadline of 11:59 PM, five days before your delivery is due.

Amazon: The free shipping offer is limited to one per customer and household. What if I need to have more than one HelloFresh subscription in the same household because of my personal situation?
Our recipe boxes have several options and can cater for 2-4 people with 3-5 recipes weekly. We think it's best to manage a subscription using one account, as there's plenty of flexibility. However, we do recognise that there can be cases where there is a genuine need to have two subscriptions in the same household. In such cases, please get in touch with the Customer Care team by clicking here and we will be happy to assist you.

Couldn't find the information you were looking for? Contact Us