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Find out the answers to the most frequently asked questions about our meal kits | HelloFresh phone number, delivery, subscription, ingredients, account, payment.

HelloFresh FAQs | Your most frequently asked questions

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Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.

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Your Order

Your next delivery date will be on {{nextDelivery}}. You can skip or un-skip your weeks anytime using the Edit delivery button

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Your favourite recipes

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Delivery FAQs

Tell us what you think about the recipe

So, how was your delivery on {{deliveryDate}}?

Want to take a look at last week's menu?

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My Past Deliveries

Past Deliveries

Why did you skip this week?

Send friends discounted meals and get £{{creditForCustomer}} for each one who signs up.

Get £{{creditForCustomer}} when you give discounted meals

Send friends a free box and get £{{creditForCustomer}} for each one who signs up.

Get £{{creditForCustomer}} when you send a free box

Delivery {{index}}

Check back soon to see this week’s recipes

Need delivery support in the future? You can come back here any time!

Select “Get delivery support” to report any problems you had with your delivery, and we’ll help find a solution!

Send free meals

Need recipe boxes for a large group?
Check out our partnerships page to request a quote.

Give the gift of simply delicious dinners with pre-measured ingredients and step-by-step recipes delivered to their door.

Your recipient can choose from over 35 recipes every week and decide when and where to receive them.

We pack each box with fresh, quality produce that brings restaurant-quality meals to their kitchen.

Fresh flavours

Redeem it now to get fresh and delicious meals sent your way!

Take the stress out of dinner with pre-planned meals and pre-measured ingredients

Meals made easy

Choose from over delicious 35 recipes designed by chefs and nutritionists

The freshest of flavours

Set your schedule

We sent a link to {{email}} that you can use to log in to your account.

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Pause or cancel anytime

Get cooking with meals containing meat, fish, and a variety of seasonal produce.

Get cooking with our widest variety of meat, fish, and seasonal produce.

Win over tastebuds of all ages with easy, delicious, and crowd-pleasing meals.

Feel great from the inside out with our wholesome, delicious recipes all under 600 calories per serving.

Feel great with our nutritious and delicious meals, all under 650 calories per serving.

Feel great with wholesome and delicious meals that go easy on the carbs.

We'll show you your preferred recipes first, but you’ll have access to the full menu every week.

Please select from the options below. You can always change them later.

Catch our seafood and veggie meals at the top of your weekly menu.

Personalise your box

We'll show the recipes you like first, but you'll always have access to the full menu every week!

Preference(s) saved!

Create account

Forgot password?

Would you like to set a password?

We'll use this as your default plan size, but you can customise it from week to week.

Choose your plan size

What kind of recipes do you like?

How it works

FAQs

Earn credits when your friend joins HelloFresh.

Refer your friends

Rewards

Learn how you'll get rewarded by simply ordering HelloFresh.

Your discount(s) this week:

Unskip to use your discount(s):

You've unlocked the special prize!

Good news: we've increased your rewards for every friend you bring to the table, for a limited time only. Introduce your friends to HelloFresh and save even more on your next box.

Get extra credit for sharing the key to weeknight dinners

Have questions? We’re here to help!

Give friends a free week of meals. Hurry, freebies are limited and expire soon!

You have {{availableFreebies}} free boxes to send

You have 1 more free box to send

Celebrate, support or simply show you care. Send a fresh box or a gift card to someone special.

Gift a home-cooked night.

More

Messages

How does the referral work

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Hey, I thought you might like this!

Send an invite and let them enjoy a free box, Delivered to their door. As a thank-you, you'll get £{{creditForCustomer}} off as soon as they place their Order.

Give them a taste – it's on us.

Send a discount

Ask your friend to scan this QR code.

Share in person

Send friends a delicious discount and get {{creditForCustomer}} when they sign up!

Share free meals, get {{creditForCustomer}}

For your security, a password reset is required before you can update your account details. This helps us keep your information safe.

🔒 Keep your account safe

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We will send an email within 14 days to confirm your account deletion.

You will be logged out

Your subscription is deactivated, and you can continue below to request account deletion. As a reminder, you will still receive any orders on the way or scheduled for delivery in the upcoming week. While your deletion request is being processed, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process.

To start deleting your account, please go to our website and cancel your subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We’re sorry to see you go.

Please complete the “Cancel subscription” step to continue with the account deletion flow.

First step incomplete

After you’ve cancelled your subscription, you can request to have your account deleted. To submit your deletion request, select Send request and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

2. Request Deletion.

You're already using a similar benefit. Swap now to use this reward instead.

Auto-applied to your box for {{date}}.Discounts are automatically applied to your orders, one after the other.

Get 3 or more boxes before December 19th to unlock 3 months of Paramount+ on us. T&Cs apply.

3 months of Paramount+ on us

Redeem your Tefal pan once you’re eligible

Free Tefal pan

A free gift

Add-ons

{{ discount }} off

Add-on

Free

Meals + free shipping

Meals

Shipping

Premium

Save recipes from socials to HelloFresh — create your own cookbook as you scroll.

Save recipes from socials to HelloFresh. Turn your favourite recipes from socials into your own cookbook.

Please try again.

We couldn’t load your cart

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{{numberOfBenefits}} HelloFresh Rewards

The collection will be deleted. Your recipes will stay saved in your cookbook.

Collection deleted

Delete collection

Recipes you’ve made and marked as cooked.

No cooked recipes yet

Tap the heart on any recipe to save it here.

No favourites yet

Any edits will be saved in a new recipe entry, so you can always go back to the original recipe later.

Edit this recipe?

This is a third party recipe and HelloFresh has not contributed to its creation

Share the secret — invite friends to build a free cookbook from their social recipe saves

That’s an A* for recipe quality

Share via

Recipe unavailable

I saved this step-by-step recipe from {{platform}} with the help of the HelloFresh app

All done cooking

Discover

Rate the recipe after your meal. Your ratings help personalise what we suggest next.

Order details

Promotions Applied

Save {{discountPrice}} across {{noOfboxes}} boxes

Review your order

{{remainingBoxDiscount}} off remaining boxes

Promotions

 {{ meals }} meals for {{ size }} people (or 1 person + leftovers) per week

What's waiting for you

Add a promo code to receive exclusive benefits with your order

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How do you like to cook?

Cuisines

Dish types

Level of meal prep

Cooking preferences

Any favourite cuisines?

How do you like to eat?

Exclude

Flavours

Proteins

Dietary habits

If you go back now, you’ll lose your changes.

Discard changes?

What kind of dinners do you love?

Some recipes in your menu may still include these ingredients. Check each recipe before you order.

Just a heads up

Any ingredients to avoid?

Any favourite flavors?

Nutrition

Personal

Goals

Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal picks and sort the menu by what’s most relevant to you.

You’ll always have access to the full menu.

Meals matched to your taste

Food profile

We found a more suitable plan size for you.

Number of adults

Number of kids

Household

How many people in your household?

There was an issue while loading the food profile page. Please try again later.

Sorry, something went wrong

Meal preferences

What are your nutrition goals?

Prep in advance and save time throughout the week

What are your personal goals?

{{meals}} meals x {{people}} servings/meal

We recommend updating your plan to better fit your household starting from [date]

Update your plan size

This change will apply to the future automatic selections. Any recipes you have personally selected for upcoming weeks will remain unchanged.

Changes to your meal selections

Which proteins do you enjoy?

Which seafood do you enjoy?

Which meat-free proteins do you enjoy?

Enjoy personalised meal selections and menu ranking tailored to your taste. Edit your food profile in settings.

Your food profile is updated!

Tailor your meal selections and menu to your taste.

Your food profile

You still have some unsaved changes.

Unsaved changes

Primarily plant-based with the occasional inclusion of meat.

Prioritises meat as the central protein source for every meal.

Includes fish and seafood while excluding all other meat products.

Your diet

Excludes meat and fish, focusing on plants, dairy and eggs.

Cooking style

Diet type

Based on what you've told us, this box size works brilliantly for solo cooks. You'll get tasty variety for your weeknights, plus leftovers for tomorrow!

Select the number of recipes and servings per box you want weekly.

Your Summary

Added by you

Are you sure you want to delete all items added by you?

Completed

Once you add ingredients from recipes, they’ll appear in this list, ready for your next grocery shop

Add a grocery item

Uncheck any items you already have at home

Add to your grocery list

Why not delete all items for a clean slate?

Shopping list cleared!

We'll show these units in your grocery list now, but you can change them anytime.

Choose your preferred units

Image of a recipe details screen, with a button that adds all the recipe’s ingredients to your HelloFresh grocery list. The button says “Add to grocery list”.

Need ingredients for a specific recipe? Just tap to instantly save the recipe’s ingredients to your grocery list.

Add ingredients from recipes

Create your next grocery list directly from any recipe or by adding individual items

Add any groceries you need

Delete all grocery items in “Added by you”?

Delete all shopping items from all your recipes?

Delete all grocery items from this recipe?

Added from the recipe

Other items

Here's my grocery list

Messenger

Your delivery is delayed. Check tracking for updates.

Delayed

Delivered

Your delivery won’t arrive. We’ll contact you shortly.

Delivery unsuccessful

Hello {{first_name}}

{{amount}} per week

On the way

Shipping soon

Skipped

Orders

Upcoming

By rating you help us improve them!

How were your meals?

Just for you

Send friends up to {{discountForFriend}} off their first delivery and you’ll get a {{creditForCustomer}} credit!

Send friends a delicious discount and get {{amount}} when they sign up!

Share free meals, get {{amount}}

Welcome {{firstName}}!

{{count}} preselected meals. Make changes

Delivery details

How would you like to pay?

You already have the {{ planName }} with {{ meals }} meals for {{ people }} people. Do you want to visit your menu to select your meals instead?

Looks like you're adding another plan

What was wrong with the delivery?

How was the delivery damaged?

Which instruction was not followed?

When did your delivery arrive?

Rate your recipes

Share a free order with a friend and earn points.

Invite a friend

View all rewards

You saved £{{discount}} and you're earning points with this order. {{View Rewards.}}

You saved £{{discount}} with this order. You can earn points to save on future orders. {{Join Rewards.}}

Track the points you've earned and redeemed toward rewards.

Points activity

Getting things ready

Join for free to get rewards you’ll love.

By clicking “{{cta}}”, you agree to receive marketing emails and to {{link}} and {{link}}. Unsubscribe at any time.

Track your points, find more ways to earn, and redeem points for special rewards.

You're in!

Join the program and agree to terms and conditions

Earn per pound

Rate a recipe

Ways you can earn

Place an order

Featured rewards

Start earning rewards

Rate recipes from your past two deliveries.
Earn 400 points for each rating.
After your next delivery, you can rate more recipes.

Rate and earn

Automatically applied when you add an add-on to your order.

{{discount}} off add-ons

{{Premium meals}} on the menu

Free shipping

{{discount}} off your meals

Automatically applied when you add a premium meal to your order.

{{discount}} off premium meals

Use the full reward in one go to get the best value—any unused amount will be lost.

You can combine it with add‑on or premium meal discounts.

You can combine it with an add‑on discount.

${{amount}} off add-ons

${{amount}} off premium meals

You have {{number}} points

Explore all rewards

Learn more about the HelloFresh Rewards program {{terms}}.

Visit our {{contactPage}}, we are happy to help.

contact page

Can’t find your answer?

You have {{benefitCount}} benefit available for your orders.

You have {{benefitCount}} rewards available for your orders.

Enjoy your savings!

Send a box now and earn credit when your friend places an order!

Share and earn {{amount}} credit

More benefits

Great! You unlocked a reward!

New Level, new rewards! 

HelloFresh Rewards is here!

What you'll unlock:

You're {{remainingBoxes}} {{ remainingBoxes > 1 ? 'orders' : 'order' }} away from unlocking the next Level's benefits!

Skip instead of cancelling to keep your HelloFresh Rewards progress.

Your reward

You're {{remainingBoxes}} {{ remainingBoxes > 1 ? 'orders' : 'order' }} away from unlocking a reward!

Unlock rewards, savings, and surprises – for free! Spots are limited.

HelloFresh Rewards is here and it's free!

Don’t lose your rewards!

Unlock a new Level and rewards after placing this order

Thanks for your interest. We’ll send an email once we have a spot for you, so hang tight.

Keep cooking to unlock level {{milestoneNumber}}'s rewards!

Enjoy HelloFresh Rewards

It’s free! HelloFresh Rewards gives you tasty rewards to enjoy for multiple orders.

Introducing

Enjoy this reward with your next order!

Enjoy the tasty rewards you’ve unlocked

Don’t forget—you’ve got rewards!

As a thank you for your time with HelloFresh, you can enjoy this with your next order! ✨

A tasty reward for you

We hope you've enjoyed the time you've spent cooking with us!

As a thank you, here's a tasty reward to enjoy with your next order. ✨

Enjoy your benefit!

Here's a tasty benefit for you!

You’ve unlocked a tasty reward.

Enjoy your rewards!

Use these rewards on multiple orders ✨

Enjoy even more!

You got rewards that are still waiting to be enjoyed! Check them out.

You've got rewards!

You've unlocked new rewards to get more from multiple HelloFresh orders! ✨

Enjoy upgraded rewards!

We're working to fix it. Please try again later.

Sorry, your rewards are currently not loading

New Level Unlocked!

Enjoy these rewards with your orders now!

Level {{milestoneNumber}} Rewards

Level {{milestoneNumber}}

Place an order and earn benefits.

Don’t forget, it’s free to join our loyalty program!

Unlock free shipping, discounts and more!

Each order counts

Unlock free rewards

Level up and save!

Enjoy rewards right away!

Just keep ordering to earn

Enjoy and make savings

Earn rewards for free with your orders

Your upcoming reward

Your upcoming rewards

Delicious surprises are waiting for you.

Keep going!

Great! You unlocked a reward with this order!

You unlocked Level {{level}’s} rewards for this order!

HelloFresh Rewards is here! Earn delicious rewards.

{{ordersLeft}} {{ ordersLeft > 1 ? 'orders' : 'order' }} to unlock a new reward.

{{ordersLeft}} {{ ordersLeft > 1 ? 'orders' : 'order' }} to reach a new Level.

HelloFresh Rewards is free. You’ll lose all your progress and rewards if you leave.

Want to leave HelloFresh Rewards?

You’ll lose your progress and all your your rewards if you leave.

Are you sure you want to leave?

Earn points

Invite your friends

• Rate recipes from your past two deliveries.

• Earn 400 points for each rating.

• After your next delivery, you can rate more recipes.

• Send a free box to 5 friends per month.• Earn 400 points for each invite, plus get credit when they place their order.

Earn points for rating recipes

• Send a free box to 5 friends per month.
• Earn 400 points for each invite, plus get credit when they place their order.

{{discount}} off meals

Add-ons on the menu

Meals on the menu

Premium meals on the menu

You can stack it with free delivery and discounts on meals or premium meals.

It won’t cover any additional delivery fees, but you’ll still save on the main delivery cost.

You can stack it with free delivery or a meals discount.

Our biggest menu ever

Premium proteins like salmon every week, at no extra cost.

Upgraded flavour.

Resubscribe for weekly savings, with the flexibility to pause or skip anytime.

Continue

Choose from 80 incredible recipes every week

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Your recipes

Meals per week

Plan

Servings per meal

Your meal preferences are now part of the new {{link}} page.

Your plan

Carbs

Rewards overview

Ordered last week

Ordered {{number}} weeks ago

Ordered this week

Rate a few more recipes to get even better recommendations.

Thanks for rating!

Rate your past meals and we’ll recommend recipes you’ll love

Your highly-rated recipes will be highlighted in your menu. Want to rate more recipes? Visit your past orders.

Thanks for your feedback!

Help us personalise your menu

Don't forget to claim your offer!

Your offers

Your dinner, your way – pick from 50+ recipes weekly

Flavours for all

Review summary

Select ingredient

Rate this recipe {{rating}} out of 4 stars

Discover the Recipes of HelloFresh Developer

Education & Achievements

Experience

Fun Fact

Ever wonder who dreams up your HelloFresh recipes? Our culinary team is made up of trained chefs, nutritional scientists, food lovers, and creative minds from all corners of the food world—from fine dining to home kitchens. Every week, they brainstorm, test, and tweak recipes based on seasonal ingredients, global food trends, and real customer feedback (yes, we read every rating and comment). Whether it’s a cosy comfort dish or something bold and new, each recipe is designed to be delicious, doable, and something you’ll want to make again and again.

Meet our recipe developers

HelloFresh Recipe Developers: Food Experts Behind Your Meals

{{name}}'s Recipes

Send friends a delicious discount and get £{{creditForCustomer}} when they sign up!

Frequently Asked Questions

How to sign up

How to manage your orders

Action buttons to help yourself

Results are

My Deliveries

About HelloFresh

Editing & Managing my Account

Partnerships

Vouchers & Gift Cards

Recipes & Ingredients

Payments

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