To check which day your delivery is scheduled for, click the button below to head to My Menu.

If you are based in Mainland UK or Northern Ireland, your courier will send you tracking information via SMS or email on the day of your delivery. Please refer to this for up-to-date information, it is more accurate than the information we are able to provide via our app or website.

Shortly after you've completed signing up to our subscription service you'll receive both a confirmation and welcome email from us.

We'll tell you what you've signed up for, the date your first delivery is scheduled and everything you need to know about managing your HelloFresh subscription! You won't be charged for your first order until the day after the deadline, which is 11:59 PM , four days prior to your delivery.

Not received your information? Use the buttons below to check your email address is correct or chat with us if you still need help:

All customers are charged a standard delivery fee. You may then see an additonal charge depending on where you live and the time slot you have chosen.

If you are based in Northen Ireland, the Scottish Highlands, Jersey, Guernsey or the Isle of Man you will be charged an addtional fee on top the the standard delivery charge.

Some mainland UK customers also have the option to select a more convenient morning or evening delivery slot for an extra fee.

Yes! Our next four week's menus are available on our website, regardless of whether you have a subscription with us or not. Click on the button below to view the upcoming menus:

Already signed up and decided you'd prefer to try a different menu instead? Chat with us and we'll be able to change the date of your first delivery to the week of your preferred menu.

Please note, we will only be able to change the date of your first delivery if you request this change before the deadline of 11:59 PM, five days before your delivery is due.

You can change the meals for your first order by clicking on the button below and logging in, just make sure any changes are made prior to the deadline, which is 11:59PM five days before your delivery day:

Any other changes (such as delivery changes or cancellations) must be requested by contacting us.