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Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.

How to sign up

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How to manage your orders

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Amazon: What is the HelloFresh delivery window?
This 12-month free shipping discount will apply to our standard delivery window which is 8 AM-9 PM, seven days a week.
Can I view the menu before I've signed up?

Yes! Our next four week's menus are available on our website, regardless of whether you have a subscription with us or not. Click on the button below to view the upcoming menus:

HF-FAQ-CTA-Menu

Already signed up and decided you'd prefer to try a different menu instead? Chat with us and we'll be able to change the date of your first delivery to the week of your preferred menu.

HF-FAQ-CTA-ChatWithUs

Please note, we will only be able to change the date of your first delivery if you request this change before the deadline of 11:59 PM, five days before your delivery is due.

How do I know my order has gone through?

Shortly after you've completed signing up to our subscription service you'll receive both a confirmation and welcome email from us.


We'll tell you what you've signed up for, the date your first delivery is scheduled and everything you need to know about managing your HelloFresh subscription! You won't be charged for your first order until the day after the deadline, which is 11:59 PM , four days prior to your delivery.


Not received your information? Use the buttons below to check your email address is correct or chat with us if you still need help:

HF-FAQ-CTA-CheckEmail

HF-FAQ-CTA-ChatWithUs

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