Frequently Asked Questions
How to sign up
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How to manage your orders
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Click on the button below to login to your HelloFresh account.
TIP: If you followed this link and can't see a log in page, you may already be logged in! Check the top-right corner of the page for your name.
If you have forgotten your password, click 'Forgot Password?' and enter the email address you used to sign up with. Please check your spam and junk folders if you can't see the new password email in your inbox after a few minutes.
The HelloFresh Cookbook is essentially your own digital kitchen, letting you save your favorite recipes from all over the web—Instagram, TikTok, and more—right here in your app. To learn more, click HERE.
Please note, this feature can only be accessed on the HelloFresh App.
We are aware of fraudulent websites and emails that look very similar to HelloFresh or carry our branding. In the UK, HelloFresh operates solely through the web domain, HelloFresh.co.uk. For all other official domains operating under the HelloFresh brand name, please visit our global website here. We urge customers to keep their details safe and remember we will never email you to ask you for your personal details, financial or otherwise.
If you think you might have been targeted by fraud or a scam regarding HelloFresh please contact our customer service team anytime using our [contact page](https://www.hellofresh.co.uk/contact-us) .
Click on the button below to check if you have any credit on your HelloFresh account:
You even have the flexibility to choose exactly when to use it! In order to apply your credit to your delivery, you will need to apply yours manually. To manually apply your balance, simply head to your cart for any upcoming editable week and select "Apply". Any remaining credit balance will be made available for use towards the following box.
We’re sorry but this offer is not available for customers living in Ireland. This offer is currently only for customers living in the United Kingdom (except Highlands and Islands of Scotland). This offer is valid for customers in mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm) and Northern Ireland. Here is the list of postcodes in UK HelloFresh does not deliver to:
- AB30, AB33-AB38, AB41-AB45, AB51-AB56
- FK17-FK21
- G83
- GY1 3 (Herm)
- GY9 - GY10 (Alderney & Sark)
- HS1-HS9
- IV1-IV9, IV10-IV19, IV20-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63
- KA27, KA28
- KW1-KW14
- PA20-PA38, PA41-PA49, PA60-PA80
- PH15-PH26, PH30-PH44, PH49-PH50
- TR21-TR25
- ZE1-ZE3
- Click on ""Activate free HelloFresh shipping offer"" on this page.
- Agree to share your Prime membership status with HelloFresh.
- You will be redirected to the HelloFresh website to create an account and subscribe.
- Agree to the terms and conditions to connect your Prime and HelloFresh accounts.
- Start enjoying the free shipping offer from HelloFresh, free for 12 months.
HelloFresh has a variety of recipes that could potentially contain an allergen. Ingredients are stored separately in order to minimise cross-contamination.
Most ingredients pass through HelloFresh to you sealed in the packages they were received in, however, there is a small chance of cross-contamination so we cannot guarantee that a recipe is free of a particular allergen.
At the moment we don't offer specific allergy preferences. We do list all of the allergens on our recipe cards, and on the website when you're selecting your recipes. We highlight specific ingredients that contain one or more of the fourteen major allergens.
We leave it to our customers to review the ingredients and determine which recipes best suit their dietary needs.