Frequently Asked Questions
How to sign up
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How to manage your orders
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Yes, you can select from the following preferences:
- Meat & Veggies
- Chef's Choice (our top meals of the week)
- Family Friendly
- Vegetarian
- Fish Free
- Calorie Smart (nutritionally balanced and under 650 calories)
- Pork Free
- Quick Cook (ready from start to finish in 20 minutes)
- Protein Rich
- Carb Smart
- Pescatarian
If you apply a preference to your account, you can still view the full menu and swap your meals.
Use the button below, then select 'manage' to add a meal preference to your subscription, or to update your preference.
Remember to make any changes to your order by the deadline, which is 11:59 PM five days prior to your delivery.
Having trouble with your HelloFresh App? Before doing anything else, check for any updates in your App store. Alternatively, try rebooting your device. If you are still experiencing issues, the next step would be to try deleting the app and reinstalling it.
If you're still having trouble, please chat with us - we're here 24/7 to help you manage your subscription.
All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by the deadline, which is 11:59 PM five days prior to your delivery.
This is so we can give our suppliers enough notice to provide us with the exact quantities we need. We try to reduce food waste as much as possible, so we need the deadline to make this happen. Click on the button below to manage all of your upcoming deliveries:
We’re a meal kit delivery service designed to make dinnertime simple and delicious!
How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the entire household will love.
How does it work? You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just a few basics and you can check what you'll need when you select your meals).
We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account on the go via our free HelloFresh app. Just make sure any changes are made before the deadline, which is 11:59 PM five days prior to your delivery.
Yes, of course. Click the button below and log in:
Once logged in, you'll be able to view all the meals in you box at the top of the 'My Menu' page. These meals have either been selected by you or pre-selected using your chosen menu preference. You can navigate between weeks using the arrows on both sides at the top of the page. To update your 'Menu Preference', click here and select 'Manage'.
Shortly after you've completed signing up to our subscription service you'll receive both a confirmation and welcome email from us.
We'll tell you what you've signed up for, the date your first delivery is scheduled and everything you need to know about managing your HelloFresh subscription! You won't be charged for your first order until the day after the deadline, which is 11:59 PM , four days prior to your delivery.
Not received your information? Use the buttons below to check your email address is correct or chat with us if you still need help:
Click on the button below to view your menu, where you can select your recipes up to four weeks in advance. Use the - and + icons to remove or add meals, and don't forget to save your selections.
Remember to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.
Click on the button below to update your email address and make sure to save your changes.
Click on the button below to update your notification preferences. To opt out of marketing specific emails please toggle the 'Discover more of what you like' and 'HelloFresh Treats' button so it turns grey.
Click on the button below to login to your HelloFresh account.
TIP: If you followed this link and can't see a log in page, you may already be logged in! Check the top-right corner of the page for your name.
If you have forgotten your password, click 'Forgot Password?' and enter the email address you used to sign up with. Please check your spam and junk folders if you can't see the new password email in your inbox after a few minutes.
We'd love to have you back! Click on the button below to reactivate your subscription. Please check all your details are correct and don't forget that all changes must be made by the deadline, which is 11:59 PM five days prior to your delivery.
Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.
If something has gone wrong with your deliveries, please chat with us.
You will receive an email confirming your cancellation, please retain this for future reference.
Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.
You can change the meals for your first order by clicking on the button below and logging in, just make sure any changes are made prior to the deadline, which is 11:59PM five days before your delivery day:
Any other changes (such as delivery changes or cancellations) must be requested by contacting us.
Click on the button below to check if you have any credit on your HelloFresh account:
You even have the flexibility to choose exactly when to use it! In order to apply your credit to your delivery, you will need to apply yours manually. To manually apply your balance, simply head to your cart for any upcoming editable week and select "Apply". Any remaining credit balance will be made available for use towards the following box.
To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.
In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.
HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.
If you would prefer we did not have this information, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.
Yes, you're in complete control of the number of meals you will receive each week. We currently cater for 2, 3 or 4 people per week and you can select up to 10 meals from each week's menu. Click on the icon below to edit your box size:
Don't forget to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.
If you’d like your data deleted, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.
The HelloFresh Cookbook is essentially your own digital kitchen, letting you save your favorite recipes from all over the web—Instagram, TikTok, and more—right here in your app. To learn more, click HERE.
Please note, this feature can only be accessed on the HelloFresh App.
Add a recipe
You can keep all your favorite finds in one place. When you spot a recipe you love on social media or a website, just tap the Share icon on your phone and select the HelloFresh app from the list (you might need to tap 'More' or '...' to find us). We’ll whisk that recipe right into your digital cookbook, ingredients and all!
View saved recipes
To find your saved and imported recipes, just tap the Bookmark icon at the top of your HelloFresh app. It’s like having a secret stash of delicious inspiration right in your pocket.