Frequently Asked Questions
Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.
How to sign up
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How to manage your orders
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Results are
I have a missing ingredient and/or meal kit bag
We're sorry to hear that.
First, please double check your box, including the cool pouch. The cool pouch is separate to the meal kit bags and contains your dairy, meat and prepped veg.
If it looks like an ingredient is still missing or packed incorrectly, please let us know so we can make this right.
I have a missing ingredient and/or meal kit bag
We're sorry to hear that.
First, please double check your box, including the cool pouch. The cool pouch is separate to the meal kit bags and contains your dairy, meat and prepped veg.
If it looks like an ingredient is still missing or packed incorrectly, please let us know so we can make this right.
So, what is HelloFresh?
We’re a meal kit delivery service designed to make dinnertime simple and delicious!
How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the entire household will love.
How does it work? You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just a few basics and you can check what you'll need when you select your meals).
We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account on the go via our free HelloFresh app. Just make sure any changes are made before the deadline, which is 11:59 PM five days prior to your delivery.