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Find out the answers to the most frequently asked questions about our meal kits | HelloFresh phone number, delivery, subscription, ingredients, account, payment.

HelloFresh FAQs | Your most frequently asked questions

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Get 50% off your first box & free treats for 2 months!

Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.

How to sign up

How to manage your orders

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Active rewards

Earn points

View all rewards

Send friends {{discountForFriend}} and get 50% off your next box for each one who signs up.

Get 50% off your next box when you give {{discountForFriend}}

Invite friends. When they claim their free box, you’ll earn £40. Do it 3 times and this reward is yours.

How it works

Nice job! You made that look easy. We'll email you instructions on redeeming your prize when the challenge ends in {{daysLeft}} days.

You've unlocked the special prize!

Good news: we've increased your rewards for every friend you bring to the table, for a limited time only. Introduce your friends to HelloFresh and save even more on your next box.

Get extra credit for sharing the key to weeknight dinners

Give friends a free week of meals. and you'll get rewarded when they sign up using your personal code

Give friends a free box of meals and you'll get rewarded when they sign up using your personal code

Share a FREE box and get rewarded

Keep an eye on your email for the rewards once your friend signs up successfully

Share the joy of cooking together. Give a friend their first box free and you’ll earn {{creditForCustomer}} when they subscribe.

Send free box via

Know someone who’d enjoy HelloFresh?

Nothing shared yet

You’ve been cooking with us a lot, so you’ve earned extra credit—now you’ll get ${{newCredit}} each time a friend signs up using your code!

We increased your credit rewards

We’re sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again. In the meantime, why not check out this week’s menu?

It’s not you. It’s us!

Have questions? We’re here to help!

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Every referral is another shot at the final. Don’t stop at one.

Score 2 tickets to the final on 19 July!  ⚽🏆️

Refer friends for a shot at two tickets to this year’s football championship final on 19 July!

Take your shot

Pop in their email or share your link. They get their first HelloFresh box free.

Send a friend a free box

You earn {{creditForCustomer}} every time to use on future orders. Plus another shot at the final.

You earn 50% off your next box for each friend who places an order. Plus another shot at the final.

They join. You earn {{creditForCustomer}}.

They join. You earn 50% off your next box.

Don’t stop at one! Earn up to 20 entries to win. The winner is drawn {{endDate}}. Good luck!

Each referral = 1 entry

For each friend you refer, you earn {{creditForCustomer}} and 1 entry to win. More referrals, more chances to win!

For each friend you refer, you earn 50% off your next box and 1 entry to win. More referrals, more chances to win!

Win 2 tickets to the final

YOUR SHOTS

Invite your friends to HelloFresh and get rewarded when they receive their first box.

Your free box has been sent

Give friends a free week of meals. Hurry, freebies are limited and expire soon!

You have {{availableFreebies}} free boxes* to send

You have 1 more free box* to send

Send a free box to a friend

Celebrate, support or simply show you care. Send a fresh box or a gift card to someone special.

Gift a home-cooked night.

Messenger

Facebook

More

Messages

WhatsApp

We’re sorry! Sharing is not available at the moment – please try again later.

Send friends our biggest discount, and get 50% off your next box when they sign up!

Earn when you share

Get {{creditForCustomer}} off your next Order when Friends sign up.

by email or invite link

They’ll get 3 free cuts, and a discount for future boxes. Plus, they can pause or cancel anytime.

2. Your friends place an order and enjoy

How does the referral work

Send a free box

Your friend will get £{{discountForFriend}} off the first box, and you'll get 50% off your next box when they sign up using your personal code.

Discounts sent to:

Looks like you claimed this reward in the past. Earn more rewards by sending free boxes to your friends!

Couldn't apply your reward. Please check your internet connection and try again, or contact Customer Care at hello@hellofresh.com.

You’ve earned a free box to send to a friend.

Two people cooking together in a kitchen with a HelloFresh box on the counter

Two women laughing together at a dinner table while looking at a smartphone, with plated dishes of salmon, grains, and vegetables in front of them.

Share with a friend.

Excited about this week’s menu?

Hope your friends love HelloFresh too.

Your reward will arrive after they’ve placed their first order.

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Hey, I thought you might like this!

{{numberClaimed}} of {{numberAvailable}} claimed

All Oura Rings have been claimed. Your referrals earned you {{amount}}.

Unlock it when 3 friends claim their free box.

Refer a friend to try HelloFresh for free programme. When they do, you’ll earn {{amount}} and 1 raffle entry. Every successful refer a friend earns another chance to win!

Friends get their first box free, and you’ll get a referral reward too.

Your referral link is included

Share this recipe

Your friend gets {{discountForFriend}} off their first box

Include my referral link

A father and two children enjoying a meal together at the dinner table

Share this recipe with a friend.

Know someone who’d like this?

Woman playfully holding a green bean above her lip like a moustache while being photographed on a phone, surrounded by freshly prepared dishes including grilled meat, snap peas, rice, and sliced radishes in a rustic kitchen

Woman playfully holding a green bean above her lip like a moustache, surrounded by freshly prepared dishes including snap peas and rice in a rustic kitchen

Send them a free box and you’ll earn {{creditForCustomer}}  when they sign up.

Send them a free box and you’ll get 50% off your next box when they sign up.

Your friend would love one too.

HelloFriends

Send your invite

They pick their meals

Plus, you earn {{amount}}.

They cook and enjoy

From share to serve

Send an invite and let them enjoy a free box, Delivered to their door. As a thank-you, you'll get £{{creditForCustomer}} off as soon as they place their Order.

Give them a taste – it's on us.

Keep an eye on your email for £{{creditForCustomer}} credit once your friend signs up successfully.

Your discount has been sent!

My credit

Once your friends accept your invitations, your credit will move from pending to received. This amount is the total credit you've received, not your remaining balance.

Earn more by placing more orders In the meantime you can. share your ${{discountForFriend}} discount (plus get ${{creditForCustomer}} credit when they join)!

You have 1 more freebie left. Hurry up, it expires soon!

You have {{availableFreebies}} more freebies left. Hurry up, they expire soon!

Want to start earning rewards? Send your friends a discount!

Send a friend a free box and get £{{creditForCustomer}} off when they sign up.

Send a friend a discount and get {{creditForCustomer}} off when they sign up.

Dinner's on you

Send a discount

Get £{{creditForCustomer}} off your next order

Get 50% off your next box

Ask your friend to scan this QR code.

Share in person

Enter your friend’s email and we’ll send them their free box offer.

Plus, you’ll get £{{creditForCustomer}} off your next Order when they claim it.

They’ll sign up to get it, with no pressure to stay.

Send friends a delicious discount and get {{creditForCustomer}} when they sign up!

Get {{creditForCustomer}} off your second box when they sign up.

Share a free box for a friend

Share free meals, get {{creditForCustomer}}

Get 50% off your next box when they sign up.

Your Order

Your next delivery date will be on {{nextDelivery}}. You can skip or un-skip your weeks anytime using the Edit delivery button

Our team is here to help. Did you know that you can report the issues through our self reporting tool?

We’re terribly sorry for the mix up

We apologise again and would like to connect you with one of our trained agents who can help

We’re sorry that this isn’t the first error you’re facing

Our team is here to help. Choose a support option to get started.

We’re sorry you had problems with your shipment.

We’re happy everything went well! Feel free to return here if you ever need support.

Thanks for sharing. Our team would be delighted!

Would you like to explain the issue further? Remember, you can always access this tool later if you’re busy

We’re terribly sorry that you are facing issues

Sorry, our agents are offline at the moment!

Menu for {{deliveryDateForStatusBar}} Delivery

Thank you for donating

{{ daysToCutoff }} days left!

There are {{ daysToCutoff }} days left to change your {{ deliveryDate }} delivery!

You are offline. Please check your connection.

Please try again or contact Customer Care at {{contactUsUrl}}.

Something went wrong.

Rate and review recipes you’ve tried and enjoyed!

Your favourite recipes

Free Breakfast Item for Life

Free Breakfast Item

Pick an open delivery day

Thank you for your understanding! Your other deliveries will remain unchanged.

Delivery FAQs

Tell us what you think about the recipe

How likely are you to recommend HelloFresh to a friend or colleague?

So, how was your delivery on {{deliveryDate}}?

Want to take a look at last week's menu?

Rate and review recipes you’ve tried! Your feedback goes straight to our kitchen.

My Past Deliveries

Past Deliveries

Why did you skip this week?

Send friends discounted meals and get £{{creditForCustomer}} for each one who signs up.

Get £{{creditForCustomer}} when you give discounted meals

Send friends a free box and get £{{creditForCustomer}} for each one who signs up.

Get £{{creditForCustomer}} when you send a free box

Oops! Your tracking information isn’t available right now. Please try again later.

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Tracking your deliveries is easier than ever with the app!

Get delivery updates

Delivery {{index}}

Check back soon to see this week’s recipes

Need delivery support in the future? You can come back here any time!

Select “Get delivery support” to report any problems you had with your delivery, and we’ll help find a solution!

Send free meals

Discount details

Please try again later or contact Customer Care at https://www.hellofresh.co.uk/contact-us.

Frequently Asked Questions

How to sign up

How to manage your orders

Action buttons to help yourself

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My Deliveries

About HelloFresh

Editing & Managing my Account

Partnerships

Vouchers & Gift Cards

Recipes & Ingredients

Payments

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