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Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.

How to sign up

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How to manage your orders

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How do I login to my HelloFresh account?

Click on the button below to login to your HelloFresh account.

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TIP: If you followed this link and can't see a log in page, you may already be logged in! Check the top-right corner of the page for your name.


If you have forgotten your password, click 'Forgot Password?' and enter the email address you used to sign up with. Please check your spam and junk folders if you can't see the new password email in your inbox after a few minutes.

Has my voucher applied?

Firstly, it’s always good to double check your offer to see if it’s for existing or new customers. Are you a first time customer or have you set up a subscription with us before? A lot of our vouchers apply to first time customers only.

Pre sign up:

When you are at the checkout, you'll see a green notification bar at the top of the page, confirming your voucher has been applied. You can also check your order total on the right hand side to verify a discount has been applied to the amount due.

Existing customer:

Click on the button below to head to your account settings where you can check if your voucher has been succesfully applied.

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Can I view the menu before I've signed up?

Yes! Our next four week's menus are available on our website, regardless of whether you have a subscription with us or not. Click on the button below to view the upcoming menus:

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Already signed up and decided you'd prefer to try a different menu instead? Chat with us and we'll be able to change the date of your first delivery to the week of your preferred menu.

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Please note, we will only be able to change the date of your first delivery if you request this change before the deadline of 11:59 PM, five days before your delivery is due.

Do you offer vegetarian/vegan options?

When you're placing your first order you can select a veggie preference or if you are already a customer you can change your preference to include veggie recipes.

Click on the button below to change your preference.

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We offer a range of veggie recipes which vary each week and we don't guarantee vegan options. Recipes are available on the website up to four weeks in advance so it’s worth taking a look and making your choices in the weeks prior to your delivery.

How do I know my order has gone through?

Shortly after you've completed signing up to our subscription service you'll receive both a confirmation and welcome email from us.


We'll tell you what you've signed up for, the date your first delivery is scheduled and everything you need to know about managing your HelloFresh subscription! You won't be charged for your first order until the day after the deadline, which is 11:59 PM , four days prior to your delivery.


Not received your information? Use the buttons below to check your email address is correct or chat with us if you still need help:

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HF-FAQ-CTA-ChatWithUs

My Deliveries

About HelloFresh

Editing & Managing my Account

Partnerships

Vouchers & Gift Cards

Recipes & Ingredients

Payments

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