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Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.

How to sign up

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How to manage your orders

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So, what is HelloFresh?

We’re a meal kit delivery service designed to make dinnertime simple and delicious!


How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the entire household will love.


How does it work? You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just a few basics and you can check what you'll need when you select your meals).


We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account on the go via our free HelloFresh app. Just make sure any changes are made before the deadline, which is 11:59 PM five days prior to your delivery.

Amazon: I have a HelloFresh subscription already. Can I switch to the Amazon Prime offer?
Yes, you can. Once you are logged into Prime, follow the steps shown in the FAQ 'How can I redeem the free shipping offer from HelloFresh with my Amazon Prime account?' and redeem your offer. You will be asked to log in to HelloFresh, which will recognise that you are a redeeming customer. The wallet banner in your HelloFresh account will indicate you have free shipping.
Amazon: What is the HelloFresh offer for Amazon Prime members?
As long as your Amazon Prime membership is active and this offer is available, Prime members can enjoy free shipping on their HelloFresh boxes (normally £4.99/box) for 12 months. With HelloFresh, you can make home cooking easy and delicious. Get fresh ingredients and simple-to-follow recipe cards delivered to your doorstep.

My Deliveries

About HelloFresh

Editing & Managing my Account

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Recipes & Ingredients

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