Frequently Asked Questions
How to sign up
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How to manage your orders
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We’re a meal kit delivery service designed to make dinnertime simple and delicious!
How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the entire household will love.
How does it work? You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just a few basics and you can check what you'll need when you select your meals).
We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account on the go via our free HelloFresh app. Just make sure any changes are made before the deadline, which is 11:59 PM five days prior to your delivery.
We are aware of fraudulent websites and emails that look very similar to HelloFresh or carry our branding. In the UK, HelloFresh operates solely through the web domain, HelloFresh.co.uk. For all other official domains operating under the HelloFresh brand name, please visit our global website here. We urge customers to keep their details safe and remember we will never email you to ask you for your personal details, financial or otherwise.
If you think you might have been targeted by fraud or a scam regarding HelloFresh please contact our customer service team anytime using our [contact page](https://www.hellofresh.co.uk/contact-us) .
We're sorry, after the deadline has passed we're unable to cancel or change your order. This deadline is in place to ensure HelloFresh is responsible from a food waste and sourcing perspective.
If you're not able to use the box we'd encourage you to gift it to a friend or family member.
Yes we do, after choosing your meals for the week you will then be taken on to the HelloFresh Market, where you can finish your meal planning with delicious desserts, sides, snacks, and more. Don't forget to save your changes when editing your delivery.
You can also remove any extras by selecting 'Change Meals' then 'Continue' and clicking on the minus button below the added extra to remove from your order. Don't forget to save by clicking 'Confirm Order'.
The HelloFresh Cookbook is essentially your own digital kitchen, letting you save your favorite recipes from all over the web—Instagram, TikTok, and more—right here in your app. To learn more, click HERE.
Please note, this feature can only be accessed on the HelloFresh App.
Add a recipe
You can keep all your favorite finds in one place. When you spot a recipe you love on social media or a website, just tap the Share icon on your phone and select the HelloFresh app from the list (you might need to tap 'More' or '...' to find us). We’ll whisk that recipe right into your digital cookbook, ingredients and all!
View saved recipes
To find your saved and imported recipes, just tap the Bookmark icon at the top of your HelloFresh app. It’s like having a secret stash of delicious inspiration right in your pocket.
- Click on ""Activate free HelloFresh shipping offer"" on this page.
- Agree to share your Prime membership status with HelloFresh.
- You will be redirected to the HelloFresh website to create an account and subscribe.
- Agree to the terms and conditions to connect your Prime and HelloFresh accounts.
- Start enjoying the free shipping offer from HelloFresh, free for 12 months.
We offer two referral schemes for new customers to use towards their first HelloFresh box.
From time to time, you'll have the opportunity to give a free HelloFresh box to a friend or family member and you'll always have the option to send them a discount voucher. If they use your discount voucher, you will get rewarded with some HelloFresh credit, it's a win-win.
Don't forget, we are a weekly subscription service, so when your friends and family redeem their voucher, they will continue recieving weekly deliveries after their first free or discounted box, unless they skip or cancel their subscription before the deadline, which is 11:59 PM five days prior to their delivery.