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Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.

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Where can I find a list of allergens?

HelloFresh has a variety of recipes that could potentially contain an allergen. Ingredients are stored separately in order to minimise cross-contamination.

Most ingredients pass through HelloFresh to you sealed in the packages they were received in, however, there is a small chance of cross-contamination so we cannot guarantee that a recipe is free of a particular allergen.

At the moment we don't offer specific allergy preferences. We do list all of the allergens on our recipe cards, and on the website when you're selecting your recipes. We highlight specific ingredients that contain one or more of the fourteen major allergens.

We leave it to our customers to review the ingredients and determine which recipes best suit their dietary needs.

Do you cater for allergies and dietary requirements?

All of our allergens are labelled on our upcoming recipes and our ingredient packaging so you can see exactly what’s going into your recipes to make your meal choice.

However, as our suppliers and packing team handle such a wide range of ingredients, we cannot guarantee that no traces of other allergens may be present. For this reason, we can’t offer a gluten free or dairy free preference. Similarly, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.

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