Yes, you can skip deliveries up to four weeks at a time. Click on the button below, use the arrows to navigate to the week you want to skip and select 'Edit delivery':

Remember to update your account by the deadline, which is 11:59 PM five days prior to your delivery.

Changed your mind? You can also unskip a delivery by following the same steps above, as long as you do so by the deadline.

Click on the button below to change your delivery day or time:

Remember to make any changes to your account by the deadline, which is 11:59 PM five days prior to your delivery.

To update your delivery address, including your delivery instructions, click the button below and log in:

Remember to make any changes to your account by the deadline, which is 11:59 PM five days prior to your delivery.

For most of our delivery slots, we operate a leave safe policy which means our delivery drivers will follow the delivery instructions that you have specified. All of our boxes contain insulation and ice packs to keep your ingredients fresh, just make sure you pop the ingredients in the fridge as soon as you can.

If you'd like to update your delivery instructions, please click on the button below, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.

Top tips for your delivery instructions:

1. Phone numbers are not an effective delivery instruction as not all of our drivers carry mobile phones and we cannot guarantee the driver will call you.
2. The drop zone must be accessible (no code required) and free from animals and obstructions.
3. The driver can use their discretion to leave your box in a place they deem to be safe if your delivery instructions are not adequate.
   

All customers are charged a standard delivery fee. You may then see an additonal charge depending on where you live and the time slot you have chosen.

If you are based in Northen Ireland, the Scottish Highlands, Jersey, Guernsey or the Isle of Man you will be charged an addtional fee on top the the standard delivery charge.

Some mainland UK customers also have the option to select a more convenient morning or evening delivery slot for an extra fee.

This 12-month free shipping discount will apply to our standard delivery window which is 8 AM-9 PM, seven days a week.

We're sorry, after the deadline has passed we're unable to cancel or change your order. This deadline is in place to ensure HelloFresh is responsible from a food waste and sourcing perspective.

If you're not able to use the box we'd encourage you to gift it to a friend or family member.

To check which day your delivery is scheduled for, click the button below to head to My Menu.

If you are based in Mainland UK or Northern Ireland, your courier will send you tracking information via SMS or email on the day of your delivery. Please refer to this for up-to-date information, it is more accurate than the information we are able to provide via our app or website.

There may be some changes to your delivery day over Bank Holiday weekends. Please make sure you check your emails and online account for any updates.

We do everything we can to ensure that our deliveries are not affected but if we foresee any disruptions, we will let you know.

No, whichever alcohol box you choose will be delivered separately to your HelloFresh box. The alcohol box should be delivered on the same day as your HelloFresh box, however, it can be delivered up to 4 days after your intended delivery day, as this is a non-perishable item. Separate shipping details will be shared when you place your order and you can track your alcohol box with the link provided by the courier.

Unfortunately, we don’t have an option for one-off orders. However, we are a flexible subscription service, and you can skip weeks and deactivate your subscription at any time if you aren’t ready to receive a delivery every week.

Alternatively, you can change the frequency you receive your boxes, if you don't want a box every week:

Change The Frequency Of My Deliveries

Just make sure any changes are made to your order by the deadline, which is 11:59 PM five days prior to your delivery.

Yes we do, after choosing your meals for the week you will then be taken on to the HelloFresh Market, where you can finish your meal planning with delicious desserts, sides, snacks, and more. Don't forget to save your changes when editing your delivery.

You can also remove any extras by selecting 'Change Meals' then 'Continue' and clicking on the minus button below the added extra to remove from your order. Don't forget to save by clicking 'Confirm Order'.

Our standard delivery time slot is between 8AM and 9PM, so your box can arrive at any time within this window. Please keep an eye out for any SMS or email updates we or your courier may provide about your delivery. If you are based in Mainland UK or Northern Ireland, your courier will send you tracking information via SMS or email on the day of your delivery. Please refer to this for up-to-date information, it is more accurate than the information we are able to provide via our app or website.

Please get in touch with us if your delivery window has passed and you've not received an email update.

If you are not in to receive your alcohol delivery your courier will follow the delivery instructions that you have specified in your HelloFresh account.

If you'd like to update your delivery instructions, please click here, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.

The chance of this happening is very small, however, your box can be delivered up to 4 days after your intended delivery day. If this delay is longer than 4 days we will send you an email with any further updates.

Right now, we deliver to mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm) and Northern Ireland. We currently don't deliver to the Scottish Highlands or Islands.

If we don’t deliver to you yet, check back for future updates as we're always looking to improve and hope we can get our boxes out to you soon.

Below is a list of postcodes we don’t currently deliver to:

• AB36-AB38, AB44, AB55, AB56
• BN95
• FK18
• GY1 3 (Herm)
• GY9 - GY10 (Alderney & Sark)
• HS1-HS9
• IV21-IV28, IV40-IV49, IV51-IV56, IV63
• KA26, KA28
• KW1-KW13, KW5-KW17
• PA20-PA38, PA41-PA49, PA60-PA78, PA80
• PH30-PH31, PH33-PH44, PH49-PH50
• TR21-TR25
• ZE1-ZE3

We’re a meal kit delivery service designed to make dinnertime simple and delicious!

How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the entire household will love.

How does it work? You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just a few basics and you can check what you'll need when you select your meals).

We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account on the go via our free HelloFresh app. Just make sure any changes are made before the deadline, which is 11:59 PM five days prior to your delivery.

You won't be charged for your order until the day after the deadline, which is 11:59 PM five days prior to your delivery.

The price of your delivery depends on the size of box you order and the meals or Add-ons you select each week. Take a look at all our recipes and pricing options below.

If you choose a Premium meal or extra, you will see an extra charge for these goodies, separate to your normal meal box. Any additional charges are stated on the menu and your order total will update if you select them for an upcoming order.

Yes! Our next four week's menus are available on our website, regardless of whether you have a subscription with us or not. Click on the button below to view the upcoming menus:

Already signed up and decided you'd prefer to try a different menu instead? Chat with us and we'll be able to change the date of your first delivery to the week of your preferred menu.

Please note, we will only be able to change the date of your first delivery if you request this change before the deadline of 11:59 PM, five days before your delivery is due.

We have a variety of alcohol boxes to choose from which vary in price from £25.00 - £67.00 and include the delivery fee in the cost. The Alcohol Box will be delivered separately from the HelloFresh box. The alcohol box should be delivered on the same day as your HelloFresh box, however, it can be delivered up to 4 days after your intended delivery day, as this is a non-perishable item. You will receive an email from your courier with a tracking link.

Click on the button below to view your menu, where you can select your recipes up to four weeks in advance. Use the - and + icons to remove or add meals, and don't forget to save your selections.

Remember to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.

We'd love to have you back! Click on the button below to reactivate your subscription. Please check all your details are correct and don't forget that all changes must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

If something has gone wrong with your deliveries, please chat with us.

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Yes, you can select from the following preferences:

• Meat & Veggies
• Chef's Choice (our top meals of the week)
• Family Friendly
• Vegetarian
• Fish Free
• Calorie Smart (nutritionally balanced and under 650 calories)
• Pork Free
• Quick Cook (ready from start to finish in 20 minutes)
• Protein Rich
• Carb Smart
• Pescatarian

If you apply a preference to your account, you can still view the full menu and swap your meals.

Use the button below, then select 'manage' to add a meal preference to your subscription, or to update your preference.

Remember to make any changes to your order by the deadline, which is 11:59 PM five days prior to your delivery.

You can change the meals for your first order by clicking on the button below and logging in, just make sure any changes are made prior to the deadline, which is 11:59PM five days before your delivery day:

Any other changes (such as delivery changes or cancellations) must be requested by contacting us.

Click on the button below to check if you have any credit on your HelloFresh account:

Credit will always apply against your next full price order if it's added to your account before the deadline, which is 11:59 PM five days prior to your delivery.

All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by the deadline, which is 11:59 PM five days prior to your delivery.

This is so we can give our suppliers enough notice to provide us with the exact quantities we need. We try to reduce food waste as much as possible, so we need the deadline to make this happen. Click on the button below to manage all of your upcoming deliveries:

To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.

In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.

If you would prefer we did not have this information, you can request for it to be erased by contacting dataprotection@hellofresh.co.uk. This process of erasure can take up to 30 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

Yes, you're in complete control of the number of meals you will receive each week. We currently cater for 2, 3 or 4 people per week and you can select up to 10 meals from each week's menu. Click on the icon below to edit your box size:

Don't forget to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.

You have activated your free shipping offer and it is visible in your HelloFresh wallet but you have been charged a shipping fee, this may be down to one of the below:

1. You have selected a premium delivery fee, the Amazon Prime free shipping discount is only applicable to the standard delivery fee.

2. You may be based in a delivery area that incurs an extra delivery fee. E.G Jersey, Guernsey, Isle of Man and the Scottish Highlands. The free shipping offer will apply to your standard delivery fee however, you will be charged for the premium delivery surcharge.

3. The free shipping did not apply to your most recent order because it was already past the deadline for making changes (11:59 PM, 5 days before your next delivery). The free shipping discount will apply to your following order, so please check next weeks order to see if the discount has been applied.

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

If something has gone wrong with your deliveries, please chat with us.

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Please note, if you are using the app you will be taken to our website and may need to log in again. Please chat with us if you are unable to do so.

We have a variety of alcohol boxes to choose from which vary in price from £25.00 - £67.00 and include the delivery fee in the cost. The Alcohol Box will be delivered separately from the HelloFresh box. The alcohol box should be delivered on the same day as your HelloFresh box, however, it can be delivered up to 4 days after your intended delivery day, as this is a non-perishable item. You will receive an email from your courier with a tracking link.

Click on the link below to redeem your gift card:

Add in your gift code under 'Redeem your Gift Card' and then follow the steps. We do ask you for your card details, but this is just for authorisation, we will not take a payment. Alternatively, if you have any questions related specifically to our gift cards click here and scroll down to view our FAQs on purchasing and redeeming a HelloFresh gift card.

Make sure you select your recipes and make any changes by the deadline, which is 11:59 PM five days prior to your delivery.

We offer two referral schemes for new customers to use towards their first HelloFresh box.

From time to time, you'll have the opportunity to give a free HelloFresh box to a friend or family member and you'll always have the option to send them a discount voucher. If they use your discount voucher, you will get rewarded with some HelloFresh credit, it's a win-win.

Don't forget, we are a weekly subscription service, so when your friends and family redeem their voucher, they will continue recieving weekly deliveries after their first free or discounted box, unless they skip or cancel their subscription before the deadline, which is 11:59 PM five days prior to their delivery.

As a general rule, our meat will always have an expiry date of at least three days from the date of delivery. Other ingredients' freshness can vary but are all designed to last the week.

We'd advise you to plan your meals with the freshness of items in mind, using products such as fish with shorter expiry dates at the start of the week. Check the recipe cards for any eat me first or eat me early messages which are there as a guide to consuming your recipes.

If you wish, you can freeze your meat for up to three months, as long as you do so before the use-by date.

When you're placing your first order you can select a veggie preference or if you are already a customer you can change your preference to include veggie recipes.

Click on the button below to change your preference.

We offer a range of veggie recipes which vary each week and we don't guarantee vegan options. Recipes are available on the website up to four weeks in advance so it’s worth taking a look and making your choices in the weeks prior to your delivery.

Click on the button below and log in to update your payment details:

Please note: Changes to your payment details need to be made by the deadline, which is 11:59 PM five days prior to your delivery.

All future payments will be taken from this card, unless your payment details are updated again.

You won't be charged for your order until the day after the deadline, which is 11:59 PM five days prior to your delivery.

Shortly after you've completed signing up to our subscription service you'll receive both a confirmation and welcome email from us.

We'll tell you what you've signed up for, the date your first delivery is scheduled and everything you need to know about managing your HelloFresh subscription! You won't be charged for your first order until the day after the deadline, which is 11:59 PM , four days prior to your delivery.

Not received your information? Use the buttons below to check your email address is correct or chat with us if you still need help:

You can, click on the button below to let us know how often you'd like your deliveries.

Before reaching out to us, please double check your meal selection for the week, using the button below.

If you've checked this and did receive the incorrect meals, please contact us. It's important that we are aware of these issues so we can make it up to you and ensure this doesn't happen again.

We're sorry to hear you're missing a recipe card, but don't worry, we've got you covered. Our recipe cards are stored in our recipe archive and on your weekly menu. Click on the button below and select the meal you'd like to cook. You can even download a printable PDF by clicking 'Download' under the Nutritional information.

Alternatively use our app. Just select the meal you want to cook and scroll through the cooking stages. It even includes a built-in timer!

Yes, of course. Click the button below and log in:

Once logged in, you'll be able to view all the meals in you box at the top of the 'My Menu' page. These meals have either been selected by you or pre-selected using your chosen menu preference. You can navigate between weeks using the arrows on both sides at the top of the page. To update your 'Menu Preference', click here and select 'Manage'.

As long as your Amazon Prime membership is active and this offer is available, Prime members can enjoy free shipping on their HelloFresh boxes (normally £4.99/box) for 12 months. With HelloFresh, you can make home cooking easy and delicious. Get fresh ingredients and simple-to-follow recipe cards delivered to your doorstep.

We’re sorry but this offer is not available for customers living in Ireland. This offer is currently only for customers living in the United Kingdom (except Highlands and Islands of Scotland). This offer is valid for customers in mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm) and Northern Ireland. Here is the list of postcodes in UK HelloFresh does not deliver to:

• AB30, AB33-AB38, AB41-AB45, AB51-AB56
• FK17-FK21
• G83
• GY1 3 (Herm)
• GY9 - GY10 (Alderney & Sark)
• HS1-HS9
• IV1-IV9, IV10-IV19, IV20-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63
• KA27, KA28
• KW1-KW14
• PA20-PA38, PA41-PA49, PA60-PA80
• PH15-PH26, PH30-PH44, PH49-PH50
• TR21-TR25
• ZE1-ZE3

We're sorry to hear you're missing a recipe card, but don't worry, we've got you covered. Our recipe cards are stored in our recipe archive and on your weekly menu. Click on the button below and select the meal you'd like to cook. You can even download a printable PDF by clicking 'Download' under the Nutritional information.

Alternatively use our app. Just select the meal you want to cook and scroll through the cooking stages. It even includes a built-in timer!

Nutritional information can be found throughout the website, just select the recipe you want the nutritional information for and then click 'see full recipe'. This information can also be found on our app and on the recipe cards in your box. Please click on the button below and log in to reach your weekly menu page where you can select recipes.

We're really sorry to hear your box arrived damaged. Please chat with us so we can report this and make it up to you.

If you can, we'd really appreciate you providing photos of the damage. This is very useful for us as we try to prevent this happening again.

We're sorry to hear that.

First, please double check your box, including the cool pouch. The cool pouch is separate to the meal kit bags and contains your dairy, meat and prepped veg.

If it looks like an ingredient is still missing or packed incorrectly, please let us know so we can make this right.

We're sorry to hear you've received an ingredient that is not up to the high standards we expect.

Some of our meat products are vacuum sealed which removes oxygen from the packaging and can cause a particular smell. Allow the meat to sit for a few minutes and the smell should pass.

Please chat with us about your concerns and take pictures where necessary. We take all these cases seriously and will be sure to make it up to you.

We currently have two cool pouches that are being used in our boxes to keep your food nice and cold.

The first is our plastic cool pouch, which is made out of recycled PET. Unfortunately, our PET cool pouch is not recyclable as polyester can only be reused a limited amount of times.

The second is our new paper cool pouch. This is recyclable! Sorting equipment will recognise it as paper and sort it into appropriate recycling bales for mixed paper or corrugated boxes in material recovery facilities.