Whilst we don't have a box specifically designed for one person, lots of our customers are single-person households and find it works perfectly with their lifestyle.

In your box, you'll receive step-by-step recipe cards, an insulated cool bag with ice packs containing all your meat, prepped veg and dairy products, and all the portioned out ingredients you need to easily create delicious dinners.

Click on the link below to redeem your gift card:

Add in your gift code under 'Redeem your Gift Card' and then follow the steps. We do ask you for your card details, but this is just for authorisation, we will not take a payment. Alternatively, if you have any questions related specifically to our gift cards click here and scroll down to view our FAQs on purchasing and redeeming a HelloFresh gift card.

Click the button below and follow the steps to order a gift card:

Once there, follow the steps to order a gift card. Alternatively, if you have any questions related specifically to our gift cards click the button above and scroll down to view our FAQs on purchasing and redeeming a HelloFresh gift card.

To update your delivery address, including your delivery instructions, click the button below and log in:

Remember to make any changes to your account by the deadline, which is 11:59 PM five days prior to your delivery.

Click on the button below to update your email address and make sure to save your changes.

We'd love to have you back! Click on the button below to reactivate your subscription. Please check all your details are correct and don't forget that all changes must be made by the deadline, which is 11:59 PM five days prior to your delivery.

All of our allergens are labelled on our upcoming recipes and our ingredient packaging so you can see exactly what’s going into your recipes to make your meal choice.

However, as our suppliers and packing team handle such a wide range of ingredients, we cannot guarantee that no traces of other allergens may be present. For this reason, we can’t offer a gluten free or dairy free preference. Similarly, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.

Click on the button below and log in to update your payment details:

Please note: Changes to your payment details need to be made by the deadline, which is 11:59 PM five days prior to your delivery.

Right now, we deliver to mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm), Northern Ireland and some areas of the Scottish Highlands.

• BN95
• GY1 3 (Herm)
• GY9 - GY10 (Alderney & Sark)
• HS1 - HS9
• KA28
• KW15 - KW17
• PA20, PA34, PA41 - PA49, PA60 - PA78, PA80
• PH41 - PH44, PH49
• TR21 - TR25
• ZE1 - ZE3

Yes, you can skip deliveries up to four weeks at a time. Click on the button below, use the arrows to navigate to the week you want to skip and select 'Edit delivery':

Remember to update your account by the deadline, which is 11:59 PM five days prior to your delivery.

Changed your mind? You can also unskip a delivery by following the same steps above, as long as you do so by the deadline.

We're sorry, after the deadline has passed we're unable to cancel or change your order. This deadline is in place to ensure HelloFresh is responsible from a food waste and sourcing perspective.

If you're not able to use the box we'd encourage you to gift it to a friend or family member.

Unfortunately, we don’t have an option for one-off orders. However, we are a flexible subscription service, and you can skip weeks and deactivate your subscription at any time if you aren’t ready to receive a delivery every week.

Alternatively, you can change the frequency you receive your boxes, if you don't want a box every week:

Change The Frequency Of My Deliveries

Just make sure any changes are made to your order by the deadline, which is 11:59 PM five days prior to your delivery.

To check which day your delivery is scheduled for, click the button below to head to My Menu.

We're really sorry to hear your box arrived damaged. Please chat with us so we can report this and make it up to you.

If you can, we'd really appreciate you providing photos of the damage. This is very useful for us as we try to prevent this happening again.

There may be some changes to your delivery day over Bank Holiday weekends. Please make sure you check your emails and online account for any updates.

We're sorry to hear that.

First, please double check your box, including the cool pouch. The cool pouch is separate to the meal kit bags and contains your dairy, meat and prepped veg.

If it looks like an ingredient is still missing or packed incorrectly, please let us know so we can make this right.

We're sorry to hear you're missing a recipe card, but don't worry, we've got you covered. Our recipe cards are stored in our recipe archive and on your weekly menu. Click on the button below and select the meal you'd like to cook. You can even download a printable PDF by clicking 'Download' under the Nutritional information.

Alternatively use our app. Just select the meal you want to cook and scroll through the cooking stages. It even includes a built-in timer!

We currently have two cool pouches that are being used in our boxes to keep your food nice and cold.

For most of our delivery slots, we operate a leave safe policy which means our delivery drivers will follow the delivery instructions that you have specified. All of our boxes contain insulation and ice packs to keep your ingredients fresh, just make sure you pop the ingredients in the fridge as soon as you can.

If you'd like to update your delivery instructions, please click on the button below, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.

1. Phone numbers are not an effective delivery instruction as not all of our drivers carry mobile phones and we cannot guarantee the driver will call you.
2. The drop zone must be accessible (no code required) and free from animals and obstructions.
3. The driver can use their discretion to leave your box in a place they deem to be safe if your delivery instructions are not adequate.
   

Our standard delivery time slot is between 8AM and 9PM, so your box can arrive at any time within this window. Please keep an eye out for any SMS or email updates we or your courier may provide about your delivery. If you are based in Mainland UK or Northern Ireland, your courier will send you tracking information via SMS or email on the day of your delivery. Please refer to this for up-to-date information, it is more accurate than the information we are able to provide via our app or website.

Please get in touch with us if your delivery window has passed and you've not received an email update.

We’re a meal kit delivery service designed to make dinnertime simple and delicious!

At HelloFresh we're committed to reducing our packaging. To provide fresh, high quality ingredients we do need to ensure some items are packaged, however, we have a packaging reduction programme in place and since 2017 we've reduced the packaging in the boxes by 20%.

Click here for more information.

That's right, we have an app. Get inspired in the kitchen, manage your subscription, update your meal selection or follow the step-by-step guide to make cooking even easier.

IOS
Android

Yes, of course. Click the button below and log in:

Once logged in, you'll be able to view all the meals in you box at the top of the 'My Menu' page. These meals have either been selected by you or pre-selected using your chosen menu preference. You can navigate between weeks using the arrows on both sides at the top of the page. To update your 'Menu Preference', click here and select 'Manage'.

Packaging improvements have always been a priority to our operations teams around the world. The balance we always strive for is between the amount of packaging and the need to maintain food quality and safety (thereby reducing food waste).

We have introduced the use of on packet recycling labels on some of our packaging, which will tell you exactly what can and can't be recycled. The best way to tell is to ask your local council. Alternatively, check out our page 'Innovative Packaging'.

The price of your delivery depends on the size of box you order and the meals or Add-ons you select each week. Take a look at all our recipes and pricing options below.

If you choose a Premium meal or extra, you will see an extra charge for these goodies, separate to your normal meal box. Any additional charges are stated on the menu and your order total will update if you select them for an upcoming order.

We are aware of fraudulent websites and emails that look very similar to HelloFresh or carry our branding. In the UK, HelloFresh operates solely through the web domain, HelloFresh.co.uk. For all other official domains operating under the HelloFresh brand name, please visit our global website here. We urge customers to keep their details safe and remember we will never email you to ask you for your personal details, financial or otherwise.

Yes! Our next four week's menus are available on our website, regardless of whether you have a subscription with us or not. Click on the button below to view the upcoming menus:

Already signed up and decided you'd prefer to try a different menu instead? Chat with us and we'll be able to change the date of your first delivery to the week of your preferred menu.

Please note, we will only be able to change the date of your first delivery if you request this change before the deadline of 11:59 PM, five days before your delivery is due.

Click on the button below to update your notification preferences. To opt out of marketing specific emails please toggle the 'Discover more of what you like' and 'HelloFresh Treats' button so it turns grey.

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

If something has gone wrong with your deliveries, please chat with us.

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Yes, you can select from the following preferences:

• Meat & Veggies
• Chef's Choice (our top meals of the week)
• Family Friendly
• Vegetarian
• Fish Free
• Calorie Smart (nutritionally balanced and under 650 calories)
• Pork Free
• Quick Cook (ready from start to finish in 20 minutes)
• Protein Rich
• Carb Smart
• Pescatarian

Remember to make any changes to your order by the deadline, which is 11:59 PM five days prior to your delivery.

Having trouble with your HelloFresh App? Before doing anything else, check for any updates in your App store. Alternatively, try rebooting your device. If you are still experiencing issues, the next step would be to try deleting the app and reinstalling it.

If you're still having trouble, please chat with us - we're here 24/7 to help you manage your subscription.

You can change the meals for your first order by clicking on the button below and logging in, just make sure any changes are made prior to the deadline, which is 11:59PM five days before your delivery day:

To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.

In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.

If you would prefer we did not have this information, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

Yes, you're in complete control of the number of meals you will receive each week. We currently cater for 2, 3 or 4 people per week and you can select up to 10 meals from each week's menu. Click on the icon below to edit your box size:

Add a recipe

You can keep all your favorite finds in one place. When you spot a recipe you love on social media or a website, just tap the Share icon on your phone and select the HelloFresh app from the list (you might need to tap 'More' or '...' to find us). We’ll whisk that recipe right into your digital cookbook, ingredients and all!

View saved recipes

To find your saved and imported recipes, just tap the Bookmark icon at the top of your HelloFresh app. It’s like having a secret stash of delicious inspiration right in your pocket.

You have activated your free shipping offer and it is visible in your HelloFresh wallet but you have been charged a shipping fee, this may be down to one of the below:

1. You have selected a premium delivery fee, the Amazon Prime free shipping discount is only applicable to the standard delivery fee.

2. You may be based in a delivery area that incurs an extra delivery fee. E.G Jersey, Guernsey, Isle of Man and the Scottish Highlands. The free shipping offer will apply to your standard delivery fee however, you will be charged for the premium delivery surcharge.

3. The free shipping did not apply to your most recent order because it was already past the deadline for making changes (11:59 PM, 5 days before your next delivery). The free shipping discount will apply to your following order, so please check next weeks order to see if the discount has been applied.

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

If something has gone wrong with your deliveries, please chat with us.

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Please note, if you are using the app you will be taken to our website and may need to log in again. Please chat with us if you are unable to do so.

Initially £1 will be taken from your account to authorise the payment details. This is to validate that the card is correct and for us to process an order for you. The payment will be refunded back to you within 3-5 working days.

This applies to all of our orders (even free boxes) so that we can ensure we have current payment details in place for people who are starting an ongoing subscription.

Firstly, make sure you've read the T&Cs on the specific voucher you have received. Are you a first time customer or have you set up a subscription with us before? A lot of our vouchers apply to first time customers only.

We would also recommend some basic troubleshooting. If you can, use Google Chrome as your browser and try again using an incognito window.

If you're trying to use an Add-on voucher, these will apply automatically to your account if you click on the link provided. You can choose whichever Add-on takes your fancy, the discount will apply immediately and be visible at checkout.

If you’re still having trouble, please get in touch with us and we can apply your voucher code for you.

With our Free For Life promotion, you can select 1 free add-on item for each box. After picking your meals, choose Free Add on Item in the banner from the My Menu page. Or while changing meals, choose Shop Add Ons/Continue and then Free Add-On for Life.

Eligible items will have the label free.

Promotion is only for active, new & returning customers. Offer must be applied before checking out or reactivating.

We're sorry to hear that.

First, please double check your box, including the cool pouch. The cool pouch is separate to the meal kit bags and contains your dairy, meat and prepped veg.

If it looks like an ingredient is still missing or packed incorrectly, please let us know so we can make this right.

We're sorry to hear you're missing a recipe card, but don't worry, we've got you covered. Our recipe cards are stored in our recipe archive and on your weekly menu. Click on the button below and select the meal you'd like to cook. You can even download a printable PDF by clicking 'Download' under the Nutritional information.

Alternatively use our app. Just select the meal you want to cook and scroll through the cooking stages. It even includes a built-in timer!

All of our meat and poultry is farm assured and our supplying farms undergo regular animal welfare audits. We source our ingredients from committed suppliers who must pass through a Supplier Approval Process before supplying HelloFresh.

We only accept products from suppliers that hold certification from the leading auditing standards and we maintain close relationships, including regular visits, to ensure that the ingredients we supply to you are of the highest possible quality and the perfect fit for our delicious recipes.

Responsible ingredient sourcing means getting to know our suppliers far beyond the specifications we can read on a label. We aim to get as close to the source of our supply as possible, to ensure freshness whilst minimising extra food miles, warehousing and food waste in the supply chain.

You can find out more about all our wonderful suppliers on our website, through ‘Our Suppliers’ page or contact us for specific enquiries. For all other branded products, please contact the manufacturer.

HelloFresh has a variety of recipes that could potentially contain an allergen. Ingredients are stored separately in order to minimise cross-contamination.

Most ingredients pass through HelloFresh to you sealed in the packages they were received in, however, there is a small chance of cross-contamination so we cannot guarantee that a recipe is free of a particular allergen.

At the moment we don't offer specific allergy preferences. We do list all of the allergens on our recipe cards, and on the website when you're selecting your recipes. We highlight specific ingredients that contain one or more of the fourteen major allergens.

We leave it to our customers to review the ingredients and determine which recipes best suit their dietary needs.

As a general rule, our meat will always have an expiry date of at least three days from the date of delivery. Other ingredients' freshness can vary but are all designed to last the week.

We'd advise you to plan your meals with the freshness of items in mind, using products such as fish with shorter expiry dates at the start of the week. Check the recipe cards for any eat me first or eat me early messages which are there as a guide to consuming your recipes.

We want to make it easier than ever to eat sustainably. 'Carbon Conscious' recipes have the smallest carbon footprint of the weekly menu and produce 50% less emissions.

To help you make informed decisions when choosing your weekly menu, we've measured the environmental impact of our recipes by looking at the CO2 equivalents (CO2e) emitted. CO2e focuses on all greenhouse gases that have a global warming potential (including methane and carbon dioxide) rather than just CO2, to give a more accurate measure of their environmental impact.

HowGood is the world’s largest product and ingredient sustainability database and has partnered with HelloFresh to help us measure the CO2e impact of the ingredients used for our recipes.

Sometimes, you may see what looks like two payments for the same transaction. When we process your payment, a pending transaction can appear on your statement. This is what's called a 'shadow payment' where your bank is authorising the payment.

Shortly after you've completed signing up to our subscription service you'll receive both a confirmation and welcome email from us.