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Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.

How to sign up

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How to manage your orders

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Can I skip a delivery?

Yes, you can skip deliveries up to four weeks at a time. Click on the button below, use the arrows to navigate to the week you want to skip and select 'Edit delivery':

HF-FAQ-CTA-Skip

Remember to update your account by the deadline, which is 11:59 PM five days prior to your delivery.

Changed your mind? You can also unskip a delivery by following the same steps above, as long as you do so by the deadline.

Amazon: What is the HelloFresh delivery window?
This 12-month free shipping discount will apply to our standard delivery window which is 8 AM-9 PM, seven days a week.
So, what is HelloFresh?

We’re a meal kit delivery service designed to make dinnertime simple and delicious!


How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the entire household will love.


How does it work? You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just a few basics and you can check what you'll need when you select your meals).


We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account on the go via our free HelloFresh app. Just make sure any changes are made before the deadline, which is 11:59 PM five days prior to your delivery.

Can I view the menu before I've signed up?

Yes! Our next four week's menus are available on our website, regardless of whether you have a subscription with us or not. Click on the button below to view the upcoming menus:

HF-FAQ-CTA-Menu

Already signed up and decided you'd prefer to try a different menu instead? Chat with us and we'll be able to change the date of your first delivery to the week of your preferred menu.

HF-FAQ-CTA-ChatWithUs

Please note, we will only be able to change the date of your first delivery if you request this change before the deadline of 11:59 PM, five days before your delivery is due.

Can I change my first order?

You can change the meals for your first order by clicking on the button below and logging in, just make sure any changes are made prior to the deadline, which is 11:59PM five days before your delivery day:

UKHF-SelectMeals


Any other changes (such as delivery changes or cancellations) must be requested by contacting us.

Chat with us

Can I send vouchers to my friends and family?

We offer two referral schemes for new customers to use towards their first HelloFresh box.

From time to time, you'll have the opportunity to give a free HelloFresh box to a friend or family member and you'll always have the option to send them a discount voucher. If they use your discount voucher, you will get rewarded with some HelloFresh credit, it's a win-win.

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Don't forget, we are a weekly subscription service, so when your friends and family redeem their voucher, they will continue recieving weekly deliveries after their first free or discounted box, unless they skip or cancel their subscription before the deadline, which is 11:59 PM five days prior to their delivery.

How do I know my order has gone through?

Shortly after you've completed signing up to our subscription service you'll receive both a confirmation and welcome email from us.


We'll tell you what you've signed up for, the date your first delivery is scheduled and everything you need to know about managing your HelloFresh subscription! You won't be charged for your first order until the day after the deadline, which is 11:59 PM , four days prior to your delivery.


Not received your information? Use the buttons below to check your email address is correct or chat with us if you still need help:

HF-FAQ-CTA-CheckEmail

HF-FAQ-CTA-ChatWithUs

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