Frequently Asked Questions

Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.

How to sign up

How to manage your orders

Editing & Managing my Account

How do I select my meals?

Click on the button below to view your menu, where you can select your recipes up to four weeks in advance. Use the - and + icons to remove or add meals, and don't forget to save your selections.

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Remember to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.

How do I update my email address?

Click on the button below to update your email address and make sure to save your changes.

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How do I opt out of marketing emails?

Click on the button below to update your notification preferences. To opt out of marketing specific emails please toggle the 'Discover more of what you like' and 'HelloFresh Treats' button so it turns grey.

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How do I login to my HelloFresh account?

Click on the button below to login to your HelloFresh account.

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TIP: If you followed this link and can't see a log in page, you may already be logged in! Check the top-right corner of the page for your name.


If you have forgotten your password, click 'Forgot Password?' and enter the email address you used to sign up with. Please check your spam and junk folders if you can't see the new password email in your inbox after a few minutes.

How can I reactivate my subscription?

We'd love to have you back! Click on the button below to reactivate your subscription. Please check all your details are correct and don't forget that all changes must be made by the deadline, which is 11:59 PM five days prior to your delivery.

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How to cancel your subscription

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

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If something has gone wrong with your deliveries, please chat with us.

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You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Can I add meal preferences to my account?

Yes, you can select from the following preferences:

  • Meat & Veggies
  • Chef's Choice (our top meals of the week)
  • Family Friendly
  • Vegetarian
  • Fish Free
  • Calorie Smart (nutritionally balanced and under 650 calories)
  • Pork Free
  • Quick Cook (ready from start to finish in 20 minutes)
  • Protein Rich
  • Carb Smart
  • Pescatarian


If you apply a preference to your account, you can still view the full menu and swap your meals.


Use the button below, then select 'manage' to add a meal preference to your subscription, or to update your preference.

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Remember to make any changes to your order by the deadline, which is 11:59 PM five days prior to your delivery.

What should I do if my App is not working?

Having trouble with your HelloFresh App? Before doing anything else, check for any updates in your App store. Alternatively, try rebooting your device. If you are still experiencing issues, the next step would be to try deleting the app and reinstalling it.

If you're still having trouble, please chat with us - we're here 24/7 to help you manage your subscription.

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Can I change my first order?

You can change the meals for your first order by clicking on the button below and logging in, just make sure any changes are made prior to the deadline, which is 11:59PM five days before your delivery day:

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Any other changes (such as delivery changes or cancellations) must be requested by contacting us.

Chat with us

Where can I view credit on my account and how do I use it?

Click on the button below to check if you have any credit on your HelloFresh account:

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Credit will always apply against your next full price order if it's added to your account before the deadline, which is 11:59 PM five days prior to your delivery.

Is there a deadline for making changes to my order?

All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by the deadline, which is 11:59 PM five days prior to your delivery.


This is so we can give our suppliers enough notice to provide us with the exact quantities we need. We try to reduce food waste as much as possible, so we need the deadline to make this happen. Click on the button below to manage all of your upcoming deliveries:

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How do HelloFresh hold my data?

To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.

In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.

If you would prefer we did not have this information, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

Can I change the number of meals or servings in my plan?

Yes, you're in complete control of the number of meals you will receive each week. We currently cater for 2, 3 or 4 people per week and you can select up to 10 meals from each week's menu. Click on the icon below to edit your box size:

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Don't forget to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.

Can I request for my data to be deleted?

If you’d like your data deleted, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

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