How to sign up
How to manage your orders
Payments
How do I update my payment details?
Click on the button below and log in to update your payment details:
Please note: Changes to your payment details need to be made by the deadline, which is 11:59 PM five days prior to your delivery.
All future payments will be taken from this card, unless your payment details are updated again.
Why have I been charged the same amount twice?
Sometimes, you may see what looks like two payments for the same transaction. When we process your payment, a pending transaction can appear on your statement. This is what's called a 'shadow payment' where your bank is authorising the payment.
If you have been charged for both transactions, please contact us.
How can I pay an outstanding balance?
Click on the button below and log in to view your order history and pay any outstanding balances:
Can I see my order history and view my invoices?
Click on the button below and log in to view your order history:
If you'd like us to send you an invoice, simply click 'Send Invoice' next to the relevant order and we'll email it over to you.
When will I be charged?
What payment methods do you accept?
We accept VISA, MasterCard, Maestro, American Express and PayPal.
If you ever need to change the way you pay for your boxes, you can do so here:
How do I know my order has gone through?
Shortly after you've completed signing up to our subscription service you'll receive both a confirmation and welcome email from us.
We'll tell you what you've signed up for, the date your first delivery is scheduled and everything you need to know about managing your HelloFresh subscription! You won't be charged for your first order until the day after the deadline, which is 11:59 PM , four days prior to your delivery.
Not received your information? Use the buttons below to check your email address is correct or chat with us if you still need help:
