You have activated your free shipping offer and it is visible in your HelloFresh wallet but you have been charged a shipping fee, this may be down to one of the below:

1. You have selected a premium delivery fee, the Amazon Prime free shipping discount is only applicable to the standard delivery fee.

2. You may be based in a delivery area that incurs an extra delivery fee. E.G Jersey, Guernsey, Isle of Man and the Scottish Highlands. The free shipping offer will apply to your standard delivery fee however, you will be charged for the premium delivery surcharge.

3. The free shipping did not apply to your most recent order because it was already past the deadline for making changes (11:59 PM, 5 days before your next delivery). The free shipping discount will apply to your following order, so please check next weeks order to see if the discount has been applied.

As long as your Amazon Prime membership is active and this offer is available, Prime members can enjoy free shipping on their HelloFresh boxes (normally £4.99/box) for 12 months. With HelloFresh, you can make home cooking easy and delicious. Get fresh ingredients and simple-to-follow recipe cards delivered to your doorstep.

Yes, you can. Once you are logged into Prime, follow the steps shown in the FAQ 'How can I redeem the free shipping offer from HelloFresh with my Amazon Prime account?' and redeem your offer. You will be asked to log in to HelloFresh, which will recognise that you are a redeeming customer. The wallet banner in your HelloFresh account will indicate you have free shipping.

No. During the redemption process, you will be asked to enter your Amazon credentials separately.

We’re sorry but this offer is not available for customers living in Ireland. This offer is currently only for customers living in the United Kingdom (except Highlands and Islands of Scotland). This offer is valid for customers in mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm) and Northern Ireland. Here is the list of postcodes in UK HelloFresh does not deliver to:

• AB30, AB33-AB38, AB41-AB45, AB51-AB56
• FK17-FK21
• G83
• GY1 3 (Herm)
• GY9 - GY10 (Alderney & Sark)
• HS1-HS9
• IV1-IV9, IV10-IV19, IV20-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63
• KA27, KA28
• KW1-KW14
• PA20-PA38, PA41-PA49, PA60-PA80
• PH15-PH26, PH30-PH44, PH49-PH50
• TR21-TR25
• ZE1-ZE3

Our recipe boxes have several options and can cater for 2-4 people with 3-5 recipes weekly. We think it's best to manage a subscription using one account, as there's plenty of flexibility. However, we do recognise that there can be cases where there is a genuine need to have two subscriptions in the same household. In such cases, please get in touch with the Customer Care team by clicking here and we will be happy to assist you.

First, verify that you are logged into Amazon and that your Prime membership is active, then attempt to redeem the offer following the steps shown in the FAQ 'How can I redeem the free shipping offer from HelloFresh with my Amazon Prime account?'. If you have questions about your Prime membership, please contact Amazon customer service. For questions about HelloFresh shipping, you can speak to one of the HelloFresh Customer Care team by clicking here.

This offer for 12 months of free shipping, from HelloFresh, is only available to current Amazon Prime members.

If you end your Amazon Prime or HelloFresh membership you will lose your free 12-month shipping offer from HelloFresh.

By giving consent after signing in with Amazon Prime, the customer agrees that Amazon can share their Prime membership status information with HelloFresh, to provide you free shipping over 12 months and that HelloFresh may share offer redemption and/or cancellation information with Amazon.

This 12-month free shipping discount will apply to our standard delivery window which is 8 AM-9 PM, seven days a week.

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

If something has gone wrong with your deliveries, please chat with us.

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Please note, if you are using the app you will be taken to our website and may need to log in again. Please chat with us if you are unable to do so.

If you have previously added the free shipping benefit to your account and you choose to cancel your account at any time, this Offer will automatically lapse. If you choose to reactive your HelloFresh subscription you will not be able to reclaim this offer.