Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.


Amazon: I have redeemed the offer, why am I still being charged a shipping fee?

You have activated your free shipping offer and it is visible in your HelloFresh wallet but you have been charged a shipping fee, this may be down to one of the below:

  1. You have selected a premium delivery fee, the Amazon Prime free shipping discount is only applicable to the standard delivery fee.

  2. You may be based in a delivery area that incurs an extra delivery fee. E.G Jersey, Guernsey, Isle of Man and the Scottish Highlands. The free shipping offer will apply to your standard delivery fee however, you will be charged for the premium delivery surcharge.

  3. The free shipping did not apply to your most recent order because it was already past the deadline for making changes (11:59 PM, 5 days before your next delivery). The free shipping discount will apply to your following order, so please check next weeks order to see if the discount has been applied.

Amazon: What is the HelloFresh offer for Amazon Prime members?

As long as your Amazon Prime membership is active and this offer is available, Prime members can enjoy free shipping on their HelloFresh boxes (normally £4.99/box) for 12 months. With HelloFresh, you can make home cooking easy and delicious. Get fresh ingredients and simple-to-follow recipe cards delivered to your doorstep.

Amazon: I have a HelloFresh subscription already. Can I switch to the Amazon Prime offer?

Yes, you can. Once you are logged into Prime, follow the steps shown in the FAQ 'How can I redeem the free shipping offer from HelloFresh with my Amazon Prime account?' and redeem your offer. You will be asked to log in to HelloFresh, which will recognise that you are a redeeming customer. The wallet banner in your HelloFresh account will indicate you have free shipping.

Amazon: Do my email addresses for Amazon Prime account and HelloFresh account need to match?

No. During the redemption process, you will be asked to enter your Amazon credentials separately.

Amazon: I’m a UK Amazon Prime member based in Ireland. Could I redeem this offer?

We’re sorry but this offer is not available for customers living in Ireland. This offer is currently only for customers living in the United Kingdom (except Highlands and Islands of Scotland). This offer is valid for customers in mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm) and Northern Ireland. Here is the list of postcodes in UK HelloFresh does not deliver to:

  • AB30, AB33-AB38, AB41-AB45, AB51-AB56
  • FK17-FK21
  • G83
  • GY1 3 (Herm)
  • GY9 - GY10 (Alderney & Sark)
  • HS1-HS9
  • IV1-IV9, IV10-IV19, IV20-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63
  • KA27, KA28
  • KW1-KW14
  • PA20-PA38, PA41-PA49, PA60-PA80
  • PH15-PH26, PH30-PH44, PH49-PH50
  • TR21-TR25
  • ZE1-ZE3

Amazon: How can I redeem the free shipping offer from HelloFresh with my Amazon Prime account?

  1. Click on ""Activate free HelloFresh shipping offer"" on this page.
  2. Agree to share your Prime membership status with HelloFresh.
  3. You will be redirected to the HelloFresh website to create an account and subscribe.
  4. Agree to the terms and conditions to connect your Prime and HelloFresh accounts.
  5. Start enjoying the free shipping offer from HelloFresh, free for 12 months.

Amazon: The free shipping offer is limited to one per customer and household. What if I need to have more than one HelloFresh subscription in the same household because of my personal situation?

Our recipe boxes have several options and can cater for 2-4 people with 3-5 recipes weekly. We think it's best to manage a subscription using one account, as there's plenty of flexibility. However, we do recognise that there can be cases where there is a genuine need to have two subscriptions in the same household. In such cases, please get in touch with the Customer Care team by clicking here and we will be happy to assist you.

Amazon: Who should I contact if I have an issue redeeming the offer?

First, verify that you are logged into Amazon and that your Prime membership is active, then attempt to redeem the offer following the steps shown in the FAQ 'How can I redeem the free shipping offer from HelloFresh with my Amazon Prime account?'. If you have questions about your Prime membership, please contact Amazon customer service. For questions about HelloFresh shipping, you can speak to one of the HelloFresh Customer Care team by clicking here.

Amazon: What if I’m not an Amazon Prime member?

This offer for 12 months of free shipping, from HelloFresh, is only available to current Amazon Prime members.

Amazon: What if I cancel my Amazon Prime membership?

If you end your Amazon Prime membership you will lose your free 12-month shipping offer from HelloFresh. If you choose to restart your Prime membership again, you will need to redeem this 12-month free shipping offer from HelloFresh again, going through the process detailed in the ‘How can I redeem the free shipping offer from HelloFresh with my Prime account?’ FAQ.

Amazon: Will my personal data be shared between Amazon Prime and HelloFresh?

By giving consent after signing in with Amazon Prime, the customer agrees that Amazon can share their Prime membership status information with HelloFresh, to provide you free shipping over 12 months and that HelloFresh may share offer redemption and/or cancellation information with Amazon.

Amazon: What is the HelloFresh delivery window?

This 12-month free shipping discount will apply to our standard delivery window which is 8 AM-9 PM, seven days a week.

Amazon: How do I cancel my HelloFresh subscription?

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.


If something has gone wrong with your deliveries, please chat with us.


You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Please note, if you are using the app you will be taken to our website and may need to log in again. Please chat with us if you are unable to do so.

Beer 52: What is the alcohol box?

We have partnered with Beer52 to bring you a selection of alcohol boxes. You can choose from a selection of white, red and mixed wine boxes, a cocktail box and a beer box.

Beer 52: How much is an alcohol box and is shipping included in the price?

We have a variety of alcohol boxes to choose from which vary in price from £25.00 - £67.00 and include the delivery fee in the cost. The Alcohol Box will be delivered separately from the HelloFresh box. The alcohol box should be delivered on the same day as your HelloFresh box, however, it can be delivered up to 4 days after your intended delivery day, as this is a non-perishable item. You will receive an email from your courier with a tracking link.

Beer 52: How do I order an alcohol box?

The selection of alcohol boxes are available to order as extras in addition to your weekly meals. After choosing your meals for the week proceed to choosing your extras and alcohol box. You will be asked to verify that you are over the age of 18 before confirming your order.

Couldn't find the information you were looking for? Contact Us

Contact Us