Click on the button below to login to your HelloFresh account.

TIP: If you followed this link and can't see a log in page, you may already be logged in! Check the top-right corner of the page for your name.

If you have forgotten your password, click 'Forgot Password?' and enter the email address you used to sign up with. Please check your spam and junk folders if you can't see the new password email in your inbox after a few minutes.

To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.

In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.

If you would prefer we did not have this information, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

Yes, you can skip deliveries up to four weeks at a time. Click on the button below, use the arrows to navigate to the week you want to skip and select 'Edit delivery':

Remember to update your account by the deadline, which is 11:59 PM five days prior to your delivery.

Changed your mind? You can also unskip a delivery by following the same steps above, as long as you do so by the deadline.

To update your delivery address, including your delivery instructions, click the button below and log in:

Remember to make any changes to your account by the deadline, which is 11:59 PM five days prior to your delivery.

Whilst we don't have a box specifically designed for one person, lots of our customers are single-person households and find it works perfectly with their lifestyle.

You could invite friends over for a delicious home-cooked meal, tuck into any remaining food later in the week, or even better, pack a portion for lunch the following day.

Yes, of course. Click the button below and log in:

Once logged in, you'll be able to view all the meals in you box at the top of the 'My Menu' page. These meals have either been selected by you or pre-selected using your chosen menu preference. You can navigate between weeks using the arrows on both sides at the top of the page. To update your 'Menu Preference', click here and select 'Manage'.

Yes, you can select from the following preferences:

• Meat & Veggies
• Chef's Choice (our top meals of the week)
• Family Friendly
• Vegetarian
• Fish Free
• Calorie Smart (nutritionally balanced and under 650 calories)
• Pork Free
• Quick Cook (ready from start to finish in 20 minutes)
• Protein Rich
• Carb Smart
• Pescatarian

If you apply a preference to your account, you can still view the full menu and swap your meals.

Use the button below, then select 'manage' to add a meal preference to your subscription, or to update your preference.

Remember to make any changes to your order by the deadline, which is 11:59 PM five days prior to your delivery.

You can change the meals for your first order by clicking on the button below and logging in, just make sure any changes are made prior to the deadline, which is 11:59PM five days before your delivery day:

Any other changes (such as delivery changes or cancellations) must be requested by contacting us.

You have activated your free shipping offer and it is visible in your HelloFresh wallet but you have been charged a shipping fee, this may be down to one of the below:

1. You have selected a premium delivery fee, the Amazon Prime free shipping discount is only applicable to the standard delivery fee.

2. You may be based in a delivery area that incurs an extra delivery fee. E.G Jersey, Guernsey, Isle of Man and the Scottish Highlands. The free shipping offer will apply to your standard delivery fee however, you will be charged for the premium delivery surcharge.

3. The free shipping did not apply to your most recent order because it was already past the deadline for making changes (11:59 PM, 5 days before your next delivery). The free shipping discount will apply to your following order, so please check next weeks order to see if the discount has been applied.

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

If something has gone wrong with your deliveries, please chat with us.

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Please note, if you are using the app you will be taken to our website and may need to log in again. Please chat with us if you are unable to do so.

Nutritional information can be found throughout the website, just select the recipe you want the nutritional information for and then click 'see full recipe'. This information can also be found on our app and on the recipe cards in your box. Please click on the button below and log in to reach your weekly menu page where you can select recipes.

All of our allergens are labelled on our upcoming recipes and our ingredient packaging so you can see exactly what’s going into your recipes to make your meal choice.

However, as our suppliers and packing team handle such a wide range of ingredients, we cannot guarantee that no traces of other allergens may be present. For this reason, we can’t offer a gluten free or dairy free preference. Similarly, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.

To browse through our past recipes, click on the icon below and log in to see our recipe archive. If you see one that takes your fancy, click into the recipe and favourite it using the heart icon and start to build your own personalised recipe archive, all favourited recipes will save in your account under 'Favourite Recipes'.

Click on the button below and log in to update your payment details:

Please note: Changes to your payment details need to be made by the deadline, which is 11:59 PM five days prior to your delivery.

All future payments will be taken from this card, unless your payment details are updated again.

Click on the button below and log in to view your order history and pay any outstanding balances:

Click on the button below and log in to view your order history:

If you'd like us to send you an invoice, simply click 'Send Invoice' next to the relevant order and we'll email it over to you.